For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at


23% VAT rate

Standard VAT 23%; food 8%; medicaments 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Polish Zloty (zł)
  • VAT rate:
  • Minimum spend:
    200 Polish Zloty
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:


Fully completed Tax Free forms stamped by customs

Purchase receipts

Where to get Customs approval

  • Last EU departure point.


Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt. To take advantage of a cash refund downtown the spend must be above 650 PLN per voucher
  • Airport Cash*
  • Credit Card return - only Visa and Mastercard
  • Cheque
    *A cash fee will apply


  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • At Okecie International Airport Warszawa, luggage with the exported goods must be checked in before Customs.
  • You must ask check-in staff to label your luggage and return it to you.
  • Once Customs have inspected your purchases and export validated your Tax Free form, they will show you how to transfer your luggage to the airplane.

Tax Free shopping in Warsaw



  • Poland’s only luxury department store is housed in a five storey building on ul. Bracka, one of the most fashionable streets in the city. High end brands here are Gucci, Lanvin, Alexander McQueen.


  • One of the largest shopping centers in Central Europe. It has three floors and more than 180 shops, 30 restaurants and cafés and a 15-screen multiplex cinema. Brands include Guess, Mango, Massimo Dutti, and Zara.


Złote Tarasy

  • This mall sits on Złota Street in the centre of Warsaw with famous brands including Dorothy Perkins, Mango, MAC, Marks & Spencer, Calzedonia, Intersport, Swarovski and Zara Home.


Galeria Mokotów

  • On Wołoska Street in the Mokotów district, it sells everything from books and electronics to fashion and homewares from brands such as Lacoste, New Look and Hugo Boss.


Atrium Promenada 

  • On Ostrobramska street, strong on fashion and footwear with names like Lagerfeld, Intimissimi, Converse, Trussardi and Tommy Hilfiger.

Blue City

  • Poland’s first mega-mall, located on on Aleje Jerozolimskie. It is home to 224 shops. Stores to be found there include Zara, H&M, Intimissimi, Pull & Bear, Marks & Spencer, New Look, Toys R Us, Clarks and TK Maxx.