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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

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Poland

23% VAT rate

Standard VAT 23%; food 8%; medicaments 5%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Polish Zloty (zł)
  • VAT rate:
    23%
  • Minimum spend:
    200 Polish Zloty
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:

 

Fully completed Tax Free forms stamped by customs

Purchase receipts

Where to get Customs approval

  • Last EU departure point.

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt. To take advantage of a cash refund downtown the spend must be above 650 PLN per voucher
  • Airport and cross-border cash*/credit card
  • Credit Card return - only Visa and Mastercard
    *A cash fee will apply


Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.

Tax Free shopping in Warsaw

 

Mokotowska/Plac Trzech Krzyży Street

  • Calm and discreet shopping area with a unique variety of brands; Polish and international. Brands include Fabiana Fillippi, Corneliani, Emanuelle Mafeis, Optique Exclusive, and Moko 61.

 

Arkadia

  • One of the largest shopping centers in Central Europe. It has three floors and more than 180 shops, 30 restaurants and cafés and a 15-screen multiplex cinema. Brands include Guess, Mango, Massimo Dutti, and Zara.

 

Złote Tarasy

  • This mall sits on Złota Street in the centre of Warsaw with famous brands including Dorothy Perkins, Mango, MAC, Marks & Spencer, Calzedonia, Intersport, Swarovski and Zara Home.

 

Galeria Mokotów

  • On Wołoska Street in the Mokotów district, it sells everything from books and electronics to fashion and homewares from brands such as Lacoste, New Look and Hugo Boss.

 

Atrium Promenada 

  • On Ostrobramska street, strong on fashion and footwear with names like Lagerfeld, Intimissimi, Converse, Trussardi and Tommy Hilfiger.


Designer Outlet Warszawa

  • Situated 13 km from Warsaw’s city center an outlet for the most desirable brands including Michael Kors, Furla, Trussardi, Armani Exchange, Manila Grace, Villeroy and Boch, Trespass, Skechers, Polo Ralph Lauren and many more.

Tax Free Shopping  in Cracow

 

Cracow Stare Miasto

 

  • Historical district of Cracow with plenty of restaurants, amber shops and unique boutiques. Florianska street holds a number of internationally known brands.

 

Galeria Krakowska

 

  • Shopping Mall that is situated right next to the historical district of Cracow close to Railway Station. It has two levels of fashion represented by very well-known international as well as polish brands. Brands include Adidas, Desigual, Lacoste, Massimo Dutti, Michael Kors, and many others.

 

Bonarka City Center

 

  • In the area of over 90 thousand square meters of retail space, there are around 230 stores, service points, and restaurants, including Media Expert TK Maxx and Cinema City, one of the largest multiplexes in Poland.

 

Galeria Kazimierz

 

  • This shopping center is on Podgorska 34 street and is one of the most popular shopping places in Cracow. There are more than 100 stores including Zara, Wojas, Swarovski, Sephora, H&M, and Reserved.

 

Factory Kraków

 

  • This outlet center is located in the near distance from Cracow – accessible by different means of transport. It sells sportswear, homeware, and fashion mainly. Brands represented: Desigual, Trespass, Adidas, Converse, Mountain Warehouse, Geox, Guess. 

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