For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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For more information, please click here to provide the details from your Tax Free form(s), or email us here

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at


21% VAT rate

Standard VAT 21%; food, books & pharmaceuticals 6%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
  • Minimum spend:
    50 Euro on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • Last EU departure point.


Refund options available

  • Airport Cash*
  • Credit Card (Including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply



  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing an airport in the Netherlands, but changing flights at another EU airport and the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the airport in the Netherlands and your Tax Free form will be export validated as if you were at the EU departure point.

Tax Free shopping in Amsterdam


Magna Plaza

  • Shopping mall on Nieuwezijds Voorburgwa and De Bijenkorf on Dam Square, the city’s largest department store. Here you can find luxury clothing brands, beauty products and more.

De 9 Straatjes

  • Area that stretches across Reestraat, Wolvenstraat and Wijde Heisteeg, featuring over 200 shops.

P.C. Hooftstraat 

  • Here you’ll find a variety of luxury labels to shop, including Chanel, Gucci, Bottega Veneta, Emporio Armani, D&G.

Tax Free shopping in Rotterdam



  • Here there are high street brands like Zara and H&M.

Kruiskade and Van Oldenbarneveltstraat

  • Labels along the lines of Michael Kors, Tommy Hilfiger and Calvin Klein.

Mini Mall on Raampoortstraat

  • A shopping mall including many shops and restaurants.

Tax Free shopping in The Hague


Haagse Markt

  • On Herman Costerstraat, it the largest market in Europe. 25,000 people visit each day.


Spuistraat and Grote Marktstraat

  • Include high end designer shops.


De Frederik Hendriklaan

  • One-off boutiques selling food, clothes and home items.

Tax Free shopping in Roermond



  • Here there is a designer outlet center with names in the likes of Armani, Gucci, Mulberry and many more with up to 70% off.