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For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Netherlands

21% VAT rate

Standard VAT 21%; food, books & pharmaceuticals 6%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    21%
  • Minimum spend:
    50 Euro on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • Last EU departure point.

 

Refund options available

  • Airport Cash*
  • Credit Card (Including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply

 

Advice

  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing an airport in the Netherlands, but changing flights at another EU airport and the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the airport in the Netherlands and your Tax Free form will be export validated as if you were at the EU departure point.

Tax Free shopping in Amsterdam

9 Streets

9 Picturesque little streets and 4 main canals in Amsterdam world heritage canal belt – full of tiny
local shops with global brands presence: Allbirds, Dr. Martens, Lululemon, Ganni, American Vintage
and many more.

The Kalverstraat

is a 1 km long shopping street with approximately 150 shops including high fashion brands such as
Urban Outfitters, Desigual or sports brands such as JD Sports or Size.
The Heiligeweg is an important side street with top local and international brands such as: Scotch &
Soda and All Saints.

Leidsestraat

also called the Leidse Fashion Street. Here you can find many premium brands such as: Sandro,
Maje, Zadig&Voltaire, C.P. Company but also high street fashion brands such as Anthropology.

P.C. Hoofstraat

The most luxurious shopping street in Amsterdam. The street is known for its chic and
stylish ambiance with international allure. The world's finest brands are located here:
Chanel, Gucci, Emporio Armani, D&G and many more, making the P.C. Hooftstraat the
perfect location for viewing and buying exclusive, unique and high-quality clothingand
accessories.

Tax Free shopping in Rotterdam

 

Beurstraverse

  • Here there are high street brands like Zara and H&M.


Kruiskade and Van Oldenbarneveltstraat

  • Labels along the lines of Michael Kors, Tommy Hilfiger and Calvin Klein.


Mini Mall on Raampoortstraat

  • A shopping mall including many shops and restaurants.

Tax Free shopping in The Hague

 

Haagse Markt

  • On Herman Costerstraat, it the largest market in Europe. 25,000 people visit each day.

 

Spuistraat and Grote Marktstraat

  • Include high end designer shops.

 

De Frederik Hendriklaan

  • One-off boutiques selling food, clothes and home items.

Tax Free shopping in Roermond

 

McArthur Glen Designer Outlet

  • This outlet center is set in the historic-city centre of Roermond – only a 45 minutes’ drive from Eindhoven and Maastricht airport. Here you can find many brand names in the likes of Armani, Gucci, Dolce & Gabbana, Coach, Kate Spade, Stuart Weitzman and many more with up to 70% off.