For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund.
If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Please contact us.
We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
If you have not been paid after 5 days, please email us at
Standard VAT 23%. Actual tax refund value subject to amount spent and Terms and Conditions.
Fully compete all sections of your form
If you have purchased a single item for over €2,000 you must present the goods and documentation directly to Customs for approval
Receive your refund. All refunds are subject to Customs approval.
Fully completed Tax Free form
Purchased goods and receipts
Passport and travel documents
Grafton Street
St Stephen’s Green
George’s Street Arcade
Henry Street
Jervis Shopping Centre
Dundrum
Kerry
Clondalkin
Kildare
Cork
Don’t forget to bring back some souvenirs unique to Ireland during your visit there. Clothing made of traditional Aran wool can be found throughout the country, as can memorabilia related to Guinness – Ireland’s most famous export. Make sure you visit The Sweater Shop, Carrolls Irish Gifts, Quills, Glenaran Irish Market and Galway Woollen Market. Remember to ask for a Tax Free form when paying for your goods.