For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Iceland

24% VAT rate

Standard VAT 24%; food and books 11%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-Iceland residents
  • Currency:
    ISK
  • VAT rate:
    24%
  • Minimum spend:
    6,000 ISK on the same day and in the same store
  • Time limit for customs approval:
    To be obtained within 3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Personal export advice

If you are purchasing goods in Iceland for personal export, ask in store for a Planet form.

 

Complete the form, have it signed by a store employee and attach the original purchase receipts to it.

 

Then get the export validation and your refund in cash or onto your credit card.

Get export validation and refund

  • In order to get your tax refund, Tax Free forms must always be export validated within 3 months after the month of purchase.

 

  • When leaving Iceland, before checking in your luggage at the airport, present your completed Tax Free forms along with the original purchase receipts to the Planet refund agent.

 

  • Have your passport, purchased items and flight ticket with you for possible inspection.

 

  • The refund agent will export validate your Tax Free forms and refund you in cash (cash fee may apply) or to your credit card.

 

  • For a credit card refund make sure you write the number of a valid credit card on the Tax Free form.

Required for refunding:

 

Fully completed Tax Free forms stamped by customs

Purchase receipts

Tax Free shopping in Reykjavík

 

Downtown district

  • The largest and best selection of stores are located here, on and around the bustling streets of Laugarvegur and Skólavördustígur in the city center. Everything from big global brand names, to little fashion boutiques, and independent art galleries. Reykjavík and Geysir in Skólavörðustígur has some excellent souvenir options.

 

Northern Lights

  • Although they can only be seen during the winter, photos are available at the shop Aurora Reykjavik, the Northern Lights Centre on Grandagarður Street. You can also purchase jewellery made from natural Icelandic lava rock, sold in several stores on Laugavegur.

 

Smáralind shopping center 

  • Located on Hagasmári, this is Iceland’s most modern mall, which holds over 100 businesses on three floors, it has both large and small businesses including Debenhams and Karen Millen, Pandora and Nike. You can travel the 1km journey via a free shuttle bus from Aðalstræti Street in the city centre.

 

Kolaportid Flea Market

  • Reykjavík’s most famous indoor market, located on Tryggvagata Street, a few minutes from the city center and opens every weekend, inside are stalls selling a multitude of items. Some of Iceland's stranger delicacies such as the ripe-smelling cured shark (Hákarl) can be tried here. Most of the vendors only accept cash.
Privacy