For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Germany

19% VAT rate

Standard VAT 19%; food and books 7%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    19%
  • Minimum spend:
    50.01 Euro per invoice
  • Time limit for customs approval:
    3 months after the month of purchase.

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:

 

Fully completed Tax Free forms stamped by customs

Purchase receipts

Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within 21 days of receiving your refund.

Tax Free shopping in Munich

 

Marienplatz

  • A central square in the centre of Munich.

 

Theatinerstrasse 

  • Brands like Zara sit alongside big names like Saint Laurent, Michael Kors and Gucci, and jewelers like Rockberries, as well as German shops like Pfeifen Diehl.

 

Maximilianstrasse

  • Known for galleries, designer shops and luxury boutiques such as Tara Jarmon and Donaldson Boutique jewellery stores, perfumeries like Jeanne Lanvin, and one of Munich’s most well-known five-star hotels: the Hotel Vier Jahreszeiten. Here you can shop at Armani, Chanel and Gucci, to name a few.

 

Maffeistrasse

  • Six floors of shopping including Armani, Brunello Cucinelli, Akris, Etro and Ralph Lauren. They also have an impressive Men’s department offering labels like Brioni, Tom Ford and Regent.

 

Ingolstadt Village

  • A designer outlet full of brands such as G. K. Mayr (handcrafted shoes), Michael Kors and Pfendt Optic.

Tax Free shopping in Berlin

Berlin is a shopping paradise. From traditional and new department stores, modern shopping malls, luxury designer shops to small handcraft manufactures, flea and antique markets and bargain stores - you'll find it all.

 

Kurfürstendamm

  • The major shopping boulevard featuring world class brands like Chanel, Gucci, Dolce & Gabbana, Bottega Veneta, Michael Kors, Zadig & Voltaire, Tiger of Sweden, Kiton or Anna Dessous, Beckmann & Schönherr jewellery, Zeiss Vision Center, Noble Optic Maybach or exotic brands like Zilli, a brand particularly known for its handmade goods. Beauty brands like L’occitane complete the shopping experience at Kurfürstendamm.

 

Friedrichstrasse

  • In the heart of Berlin is home to international fashion stores luxury high street brands, books, jewellery and high-end home decor. Galeries Lafayette - the exclusive department store provides an international shopping atmosphere with high-fashion clothes from international brands and beauty products to French products as well as a speciality and gourmet department.The 3,3 kilometre long shopping street is lined with brands like Emporio Armani, Lagerfeld , Thomas Sabo, Sandro, Maije All Saints to high-class jewellers such as Pletzsch Jewellery. High street brands like Intimissimi and Calzedonia feature stores here, too

 

Lufthansa Worldshop

  • Airport stores in Berlin, Hamburg, Munich, Frankfurt and Dusseldorf.

Shopping Advice

  • Shopping hours are generally 9.30 am to 8.00 pm from Monday to Saturday

 

Paying with Cards

  • Preferred cards are Visa and MasterCard
  • American Express is accepted, but not widely
  • Other foreign cards are accepted in Germany, as long as they are chip and pin variety
  • A lot of smaller shops will not accept credit cards
  • There is often a sign at the door indicating which cards (if any) are accepted
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