For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
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We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have not been paid after 5 days, please email us at
Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.
Receive your form at point of purchase
By Kiosk if the Tax Free form contains the PABLO logo and barcode or Customs if it does not
Receive your refund via one of the refund methods available
Shopping in Paris is divided into two sections: the left and right banks of the River Seine, and within these two sections the arrondissements each have their own shopping areas. On the right bank, the 1er arrondissement offers plenty of superb shopping areas, each of them having their own shopping style.
Carrousel du Louvre
Rue du Bac and Rue du Grenelle
Serris (La Vallée Village)
Outside of Paris, the big cities like Marseille, Lyon and Toulouse, of course, have their own city centre Tax Free shopping. There is, however, a major area outside Paris well worth a look in its own right: Provence-Alpes-Côte d’Azur in the south of France or Rhône-Alpes and its skiing stations.
Traditionally speaking, shops do not open in France on Sundays. There are several shopping centres that open on Sundays (Le Carrousel du Louvre, Les 4 Temps or Aeroville) around Paris.
Many department stores also have the opportunity to open five Sundays per year and choose to open on Sundays during the sales period and during Christmas shopping weekends.
Some shops in the seven touristic zones (among which as rue de Rivoli, la place des Vosges and rue des Francs-Bourgeois in Le Marais, la rue d’Arcole, Les Champs Elysées, le boulevard Saint-Germain ou Montmartre) can also open on Sundays, especially during peak seasons.