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Tax Refund Customer Services

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Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at


20% VAT rate

Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents over 16
  • Currency:
    Euro (€)
  • VAT rate:
  • Minimum spend:
    175.01 Euro on the same day in the same store
  • Time limit for customs approval:
    3 months after the month of purchase for credit card refund, or 21 days from the date of purchase for immediate refund.

Go shopping and get your Tax Free form

Receive your form at point of purchase

Get your Tax Free form approved

By Kiosk if the Tax Free form contains the PABLO logo and barcode or Customs if it does not

Then get your refund

Receive your refund via one of the refund methods available

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase
  • Airport Cash*
  • Credit Card (Including UnionPay Credit or Debit Card)
  • Cheque
  • Alipay
    *A cash fee will apply



  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If your Tax Free form has a PABLO logo and you are leaving the European Union from France, get your Tax Free form Customs approved at a PABLO kiosk.
    If you are leaving from an airport in France, but will change flights in transit at another European Union airport and the goods you are exporting will be checked through to a destination outside the European Union, get your Tax Free form Customs approved at a PABLO kiosk in France.
  • PABLO kiosks are generally located near to Customs offices in French international airports, ports and at border crossings.
  • If your Tax Free form doesn’t have the PABLO logo, ask Customs to approve it.


Tax Free shopping in Paris


Shopping in Paris is divided into two sections: the left and right banks of the River Seine, and within these two sections the arrondissements each have their own shopping areas. On the right bank, the 1er arrondissement offers plenty of superb shopping areas, each of them having their own shopping style.

Champs-Elysées- Montaigne 

  • Ultra-exclusive luxury shopping.

8eme arrondissement

  • A triangle of ultra-exclusive luxury, power-house, Tax Free shopping – you’ll find Balenciaga, Elie Saab, Montaigne Market (clothes, handbags, shoes and jewellery).


Champs Elysées

  • Provides more mainstream Tax Free shopping experience. Further west into Champs Elysées there are plenty of flagship stores for high street brands such as Adidas, Sephora and FNAC.


Place Vendôme

  • Some of the best jewelers in the world offer ‘haute-joaillierie’, this is where you’’ find renowned luxury jewelers such as Chopard.


Carrousel du Louvre

  • Shops here are home to key fashion brands and the Printemps du Louvre.

Boulevard Haussmann

  • In Opera and Grands Boulevards (2eme and 9eme arrondissements), this is home to famous brands and department stores such as Printemps.


Le Marais

  • Stores that are more cutting edge than grand Saint Honore-Opera, such as Karen Millen.


Rive Gauche

  • In Rennes- Saint-Suplice, you’re heading in the old artists hangout and the Latin Quarter. Rue Mouffetard is at its centre with brands such as Marionnaud.

Boulevard Saint-Germain

  • This long street loops across the Rive Gauche and is home to designers such as Ralph Lauren, and Karl Lagerfeld’s own brand store.


Rue du Bac and Rue du Grenelle

  • High end shops such as Agent Provocateur, Carven L.K. Bennet, Sergio Rossi and Sonia Rykiel.


Serris (La Vallée Village)

  • Big brands previous years collections at outlet price. The most famous outlet village in France. Brands include Michael Kors, Tissot and Ralph Lauren.

Tax Free shopping in other French regions

Outside of Paris, the big cities like Marseille, Lyon and Toulouse, of course, have their own city centre Tax Free shopping. There is, however, a major area outside Paris well worth a look in its own right: Provence-Alpes-Côte d’Azur in the south of France or Rhône-Alpes and its skiing stations.


Provence-Alpes-Côte d’Azur 

  • Attracting the world’s wealthiest, especially during the Cannes Film Festival, almost every luxury brand has an atelier or boutique here. A popular place to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue d’Antibes.


  • The centre of the perfume trade in France, which essentially makes it the perfume centre of the world. Some 30 perfumeries have their headquarters here, and three historic manufacturers – Fragonard, Galimard and Molinard – open their doors for free guided tours.

Monte Carlo

  • The Avenue Monte-Carlo, Avenue des Beaux Arts, and Allée François Blanc, which make up the famous ‘Carre d’Or’ offering the biggest luxury brands in the world, such as Christian Dior, Chanel and Gucci.

St Tropez

  • The triangle made by the Place des Lices, Rue Gambetta and Rue François Sibilli is stuffed with big brands and boutiques like Bottega Veneta, Berenice, Eres, Missoni, and Vanessa Bruno. At the end of the summer season all the stores in St Tropez sell off their stocks, perfect for picking up a taste of luxury with a high-street tag.


  • Avenue Montagne is full of not only high-end ski stores, but also brands like Dior and Chanel who have winter-themed pop-up boutiques during the season.


  • The third most visited world natural site. Rue Dr Paccard is Cham’s very own little “5th Avenue” full of haute couture stores such as Chanel.

Shopping Advice


Traditionally speaking, shops do not open in France on Sundays. There are several shopping centres that open on Sundays (Le Carrousel du Louvre, Les 4 Temps or Aeroville) around Paris.

Many department stores also have the opportunity to open five Sundays per year and choose to open on Sundays during the sales period and during Christmas shopping weekends.

Some shops in the seven touristic zones (among which as rue de Rivoli, la place des Vosges and rue des Francs-Bourgeois in Le Marais, la rue d’Arcole, Les Champs Elysées, le boulevard Saint-Germain ou Montmartre) can also open on Sundays, especially during peak seasons.