For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Denmark

25% VAT rate

Standard VAT 25% - actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    DKK (kr.)
  • VAT rate:
    25%
  • Minimum spend:
    300 DKK on the same day and in the same store
  • Time limit for customs approval:
    90 days after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Refund options available:

  • City Cash* – You must return your Export Validated Tax Free form to Planet within 25 days of purchase. To take advantage of a cash refund downtown the spend must be above 1150 DKK per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Alipay
    *A cash fee will apply

 

Advice:

  • If you receive a City Cash or TOPOS refund in your shopping destination, you must get your Tax Free form Export Validated and returned it to Planet within 25 days. Failure to do so will result in the credit card you used for guarantee being charged.
    At the airport, please allow enough time for the Export Validation process before your flight departs.
  • If you are leaving the EU from Copenhagen Airport, present your Tax Free form and the original receipt to the Danske Bank desk in the arcade between terminal 2 and 3. They will Export Validate your Tax Free form. If the refund amount exceeds DKK 5000 and outside opening hours, please contact the Customs office in terminal 3.
    If you are leaving from Billund Airport please visit Customs to get your Tax Free form Export Validated.
  • If you are leaving from an airport in Denmark, but will change flights in transit at another EU airport and the goods you are exporting are checked through to a destination outside the EU, please go to the Danske Bank desk and your Tax Free form will be Export Validated as if you were at the EU departure point.

Tax Tree shopping in Copenhagen

 

Copenhagen is the Danish capital and the country's largest city. The city is rich in history, both literary and architectural, but it’s also a shopping paradise, and especially good for those in search of designer stores, Danish fashion, antiques and vintage clothes.


Strøget 

  • Copenhagen's main shopping thoroughfare is in the city center, which is the longest pedestrian street in Europe. It offers a range of shopping options from international high street names to some of the world's most exclusive brands. Strøget runs from Rådhuspladsen to Kongens Nytorv and is actually made up of five continuous streets, which include Frederiksberggade, Nygade, Vimmelskaftet and Østergade.
  • At the end closest to City Hall Square, you'll find stores for Skagen, Companys, Foot Locker and Hard Rock Café, while towards its eastern reach are outlets for high-end names such as Michael Kors and Emporio Armani.


Latin Quarter

  • Stretches from Nørre Voldgade to Teglgårdsstræde, you'll find some of the city's most vibrant streets, quirky shops and charming restaurants and cafés. In the Latin Quarter, just a short walk from Strøget, are the streets of Studiestræde and Larsbjørnsstræde, both are home to a wealth of thrift shops.


Kongens Nytorv

  • The famous seven-storey Magasin du Nord. Founded in 1888 and housed in the impressive Hôtel du Nord building, Magasin du Nord is the country's leading department store chain, offering everything from fashion, home design and furnishings, beauty, books, toys to local produce and its acclaimed delicatessen. You can also enjoy a personal shopping service, which includes one hour of free guided shopping – and Tax Free shopping.


Vesterbro district

  • Behind the city's Central Station, it’s within easy walking distance of the city center. You'll find everything from hip fashion to Danish design on sale there, and not only is it a great place to shop Tax Free, but also for eating, drinking and partying.


Frederiksberg

  • An upmarket enclave of Copenhagen with excellent shops that tend to be a lot more high-end than those of Nørrebro and Vesterbro. Its main shopping street is Gammel Kongevej, but you'll want to also visit Falkoner Allé Street for its modern shopping mall, the Frederiksberg Centre, with its 65 shops and a focus on fashion and interior design.

Tax Free shopping in other cities


Aarhus 

  • Located on the Jutland peninsula in central Denmark and is known as one of Denmark's best cities for shopping. The center has its own Strøget or pedestrianised shopping precinct. Those looking for big brands and high-end fashion labels should head for the Vestergade.


Latin Quarter

  • There’s a wide range of stores in the 14th century cobbled streets ranging from small boutiques to famous designer brands. There is also Bruuns Galleri at M.P. Bruuns Gade, the country’s most visited city mall with around 100 shops.


Odense 

  • The country's third largest city, this is on the island of Funen in Southern Denmark and is more than 1,000 years old. For Tax Free shoppers, the city center, along the pedestianised streets of Kongensgade and Vestergade, are top places to visit where brands are vast. However, on the outskirts of the city there's a wonderful indoor shopping centre called Rosengårdcentret on Ørbækvej Street, with 145 stores under one roof and names like Gant and Tommy Hilfiger.

Shopping advice

  • Most Danish cities have large pedestrian zones in the city centre, making them ideal for Tax Free shoppers.
  • Department stores and shopping centers tend to hold their sales ('udsalg') in January and again from June to July.
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