For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Czech Republic

21% VAT rate

Standard VAT 21%; pharmaceuticals 15%; books 10%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    CZK (Kč)
  • VAT rate:
    21%
  • Minimum spend:
    2001 CZK
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase. To take advantage of a cash refund downtown the spend must be above 2500 CZK per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply


Advice:

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing a Czech Republic airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Czech Republic airport and your Tax Free form will be export validated as if you were at the EU departure point.

Where to shop Tax Free in Prague

 

Pařížská

  • Prague's most exclusive shopping street, high-end names including Christian Dior, Gucci, Zenith, Vertu, Bottega Veneta, Chopard, Porsche Design, Bvlgari and Escada and Roberto Coin.


Široká Street

  • Brands such as Corneliani, John Richmond can be found here.


Palladium shopping center

  • It has 180 shops and 20 restaurants, bars and cafés with international names such as L’Occitane, Armani Jeans, Napapijri, Samsonite, Esprit and Lacoste.


Wenceslas Square (Václavské náměstí)

  • An area with many department stores, malls and famous name brands.


Černá Růže

  • Shopping center on Na Příkopě Street has famous brands such as Michael Kors.


Slovanský dům

  • Retail and leisure center with restaurants, cinema and stores such as Nike.


Kolbenova Flea Market

  • At 50,000 meters-squared it’s said to be one of the largest in Europe.

Tax Free shopping in other cities

 

Brno

  • Is the second largest city of Czech Republic and contain a large number of local and big brand stores.

 

Vaňkovka shopping arcade

  • Outlet carrying a great mix of national stores and international brands.

 

Galerie Šantovka

  • Is a 48,000 meter square shopping and leisure center.


Plzeň

  • Known for its Pilsner, the shopping in Olympia Plzeň , entertainment center and Plzeň Plaza are a must do during your stay!
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