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Tax Refund Customer Services

Your refund has been paid!


Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at


20% VAT rate

Standard VAT 20%. Food, books & pharmaceuticals: 10%. Firewood, some agricultural supplies, wine, cut flowers and plants for decorative use: 13%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro - €
  • VAT rate:
  • Minimum spend:
    75.01 Euro on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of refund and the original store receipt. To take advantage of a cash refund downtown the spend must be above 150 EUR per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply


  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet and the original store receipt within 21 days of refund, or your credit card used for guarantee will get charged.To take advantage of a cash refund downtown the spend must be above 150 EUR per voucher
  • At the airport, please allow enough time for the Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are leaving the EU from Vienna airport, luggage with the exported goods must be checked in before Customs. You must ask check-in staff to label your luggage and return it to you. Once Customs have inspected your purchases and approved your Tax Free form, they will organise for your luggage to be transferred to the airplane.
  • If you are departing an Austrian airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Austrian airport and your Tax Free form will be Customs approved as if you were at the EU departure point.

Tax Free shopping in Vienna

Vienna is one of those must-visit cities, like London or Paris, where just walking down the street is an exercise in fascination. Few cities are as grand, yet Vienna wears its imperial history lightly.


Graben and Kohlmarkt 

  • Pedestrianised streets which were once home to the classical masters Haydn and Chopin, here you’ll find international luxury from brands such as Chanel, Gucci, and Breitling. This area was also home to the imperial jewellers, and you’ll still find jewellers of every stripe, from historic boutiques to big-name brands.


Goldenen Quartier

  • Formed between Tuchlauben, Bognergasse, Seitzergasse and Am Hof, and nestled against the five-star luxury of the Park Hyatt Vienna has super-high-end stores like Mulberry, Alexander McQueen, and Saint Laurent which have sprung up to satisfy the most demanding fashionista.

Mariahilfer Strasse

  • Vienna’s most famous shopping street. ‘Mahü’, in the 6th district, is home to department stores and high street clothing brands like Jack Wolfskin and Brandy Melville.

McArthur Glen Parndorf outlet village

  • Thirty minutes outside Vienna, it has over 130 boutiques with cafes and restaurants, children’s play area and free parking. Discover great designer stores such as Karl Lagerfeld, Gucci, Michael Kors, plus much more, and enjoy up to 70% discounts all year round – as well as Tax Free shopping.

Tax Free shopping in Salzburg

Outside of Vienna, many head for Salzburg. This incredibly beautiful city (called the Florence of the North) is crowned by the awe-inspiring UNESCO-listed Altstadt. The city is famous for three musical exports: Mozart, the Salzburg Festival and, of course, The Sound of Music.


  • Salzburg’s main shopping street with its elaborately beautiful shop fronts. You’ll find the luxury brands as well as great selection of women’s wear labels and for an ample selection of menswear head to Wanger.
    Linzergasse - boutiques and excellent shoe stores like Ecco, jewellers like Galerie Baischer.

2015 Metiers d’Art collection

  • Designed by Chanel, it incorporates the work of Europe’s best artisans around the city using such items as the famous Chanel jacket, denim lederhosen and full-length frilly dresses, set in the glorious Schloss Leopoldskron.

McArthurGlen Designer Outlet 

  • Offers more than 100 designer brand stores located only 5 minutes from the Salzburg Airport.

Europark Salzburg

  • This shopping center presents diversity in fashion, bags, cosmetics and beauty, jewelry, furniture, literature, paper goods, electrical equipment and much more.


Tax Free shopping in other cities


  • Austria’s second largest city is a great place to visit: its four universities ensure a lively nightlife and art scene, and the city’s Kunsthaus, Friendly Alien, has to be seen to be believed.


  • The main place to be for shops and boutiques, such as the main shopping street, Herrengasse. There’s a great choice here, with stores ranging from Espirit to Ludwig Reiter’s famous men’s shoes. And Sackstrasse, Graz’s ‘Art Mile’, boasts a fabulous mix of antique shops and contemporary galleries.


  • Austria’s third largest city lies along the River Danube with its second longest shopping street, Linzer Landstrasse.


  • The capital of the Tyrol region, the top spot for Austria’s excellent skiing. There is a great mix of Tax Free shopping here from ski equipment stores from reliable brands such as Intersport to everyday wear, high-end shops, and lifestyle boutiques like Fink´s.


Shopping Advice

  • Shopping hours are generally 9.00/10.00 am to 7.00 pm from Monday to Friday and from 9.00/10.00 am to 6.00 pm on a Saturday.
  • Shops do not open in Austria on Sundays except some souvenir shops in the city Centre.