For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.
There is no need to include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
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Wasn't found in our system.
For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)
Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.
If you need further help, please use the links below:
We're waiting to receive your stamped vouchers.
We will update your tax refund status once we receive your Tax Free form.
If you have queries on the refund status, please fill out this form for your voucher(s).
For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses
Tammasaarenlaituri 3, Helsinki, Finland, 00180
Telephone: +358 10 504 4050
Customer support: https://e-taxfree.com/myaccount/Support.aspx
Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates
Call centre: +971 4 586 4700