For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Contact us

For shoppers with specific Tax Refund queries please click below

Tax Refund Customer Services

For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses

If you are a Merchant or an Acquirer, please click below for more information

Contact sales

We speak many languages and would be more than happy to help you.

 

Just click on your region and choose the most convenient contact method for you.

Asia Pacific (1)

China (Shanghai) - Tax Free shopping

Unit 112, 17/F., Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120

customerservices@planetpayment.com


Europe (26)

Austria

Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010

customerservices@planetpayment.com

Telephone: +43 599 04 444


Belgium

Avenue Louise 523, Brussels, Belgium, 1050

customerservices@planetpayment.com

Telephone: +32 2 536 88 05


Cyprus

44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042

customerservices@planetpayment.com

Telephone: +357 24 82 84 84


Czech Republic

Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00

customerservices@planetpayment.com

Telephone: +420 22 22 502 31


Denmark

Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100

customerservices@planetpayment.com

Telephone: +45 702 778 44


Faroe Islands

Yviri við Strond 4, Thorshavn, Faroe Islands, 100

customerservices@planetpayment.com

Telephone: +354 564 64 00


Finland

Itamerenkatu 1, Helsinki, Finland, 00180

Telephone: +358 10 504 4050

Customer support: https://e-taxfree.com/myaccount/Support.aspx


France

140 Boulevard Malesherbes, Paris, France, 75017

customerservices@planetpayment.com

Telephone: +33 1 837 99 010


Germany

Sapporobogen 6-8, Munich, Germany, 80637

customerservices@planetpayment.com

Telephone: +49 89 244 109 810


Greece

246 Mesogeion, Holargos, Athens, Greece, 155 61

customerservices@planetpayment.com

Telephone: +30 210 67 49 481


Hungary

Komplex Faktor Zrt, Róna u. 120-122, Budapest, Hungary, 1149

customerservices@planetpayment.com

Telephone: +36 1 791 08 28


Iceland

Aðalstræti 2, Reykjavik, Iceland, 101

customerservices@planetpayment.com

Telephone: +354 564 64 00


Ireland

8 Claremont Road, Sandymount, Dublin, Ireland, D4

customerservices@planetpayment.com

Telephone: +353 1513 3800


Italy Refund Point

Via Montenapoleone 21, Milan, Italy, 20121

customerservices@planetpayment.com

Telephone: 39 02 6269 4032


Italy Refund Point and Headquarters

Via Gregoriana 54, Rome, Italy, 00187

customerservices@planetpayment.com

Telephone: +39 06 699 233 83


Luxembourg

21 rue Glesener, Luxembourg, Luxembourg, 1631

customerservices@planetpayment.com

Telephone: +32 2 536 88 05


Malta

Suite 56 Level 2, Savoy Shopping Arcade, Republic Street, VLT, Valletta, Malta, 1112

customerservices@planetpayment.com

Telephone: +356 2203 5500


Netherlands

Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM

customerservices@planetpayment.com

Telephone: +31 20 520 79 09


Norway

Tollbugata 8b, Oslo, Norway, 0152

customerservices@planetpayment.com

Telephone: +47 21 99 54 60


Poland

Domaniewska 39, Warsaw, Poland, 02-672

customerservices@planetpayment.com

Telephone: +48 223 075 222


Portugal

Rua Duque de Palmela, Nº2-4ºesq, Lisbon, Portugal, 1250-098

customerservices@planetpayment.com

Telephone: +351 213 827 140


Russia

Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019

customerservices@planetpayment.com


Spain

Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002

customerservices@planetpayment.com

Telephone: +34 91 575 64 97


Sweden

Kungsgatan 37, 4tr, Stockholm, Sweden, 11156

customerservices@planetpayment.com

Telephone: +46 855 803 017


Switzerland

Buchholzstrasse 2, Heerbrugg, Switzerland, 9435

customerservices@planetpayment.com

Telephone: +41 71 740 93 90


United Kingdom

Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU

customerservices@planetpayment.com

Telephone: +44 203 53 04 100


Middle East & Africa (3)

Bahrain

Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway, Manama, Bahrain , P.O. Box 20705

customerservices@planetpayment.com

Telephone: +973 1368 7777


Morocco

3, rue de l’epargne, Casablanca, Morocco, 20053

customerservices@planetpayment.com

Telephone: +212 522 390 039


UAE - Tax Free shopping

Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates

Call centre: +971 4 586 4700


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