For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Sales enquiries

Planet offers a revenue generating payments partnership for merchants and acquirers.

If you are a Merchant or Acquirer do get in touch with us today. You’ll find our regional telephone numbers and email address at the bottom of this page, or simply complete the form below.

We will not share your information with third parties and we won’t use it for marketing purposes.   

For shoppers with specific Tax Refund queries please Tax Refund Customer Services.

Your details:

first name is required

last name is required

Please select a type

Please select a location

Company is required

For shoppers with specific Tax Refund queries please click below

Tax Refund Customer Services

For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses

For regional telephone numbers and email addresses, please select from the list below.

Americas (4)

Bermuda - Payments Sales

4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11

Telephone: +1 441 542 9928


Canada - Payments Sales

140 Yonge St, Suite 200, Toronto, Canada, MC51X6

Telephone: +1 800 489 0174


Mexico - Payments Sales

Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico, CP 06600

Telephone: +52 (55) 4161 0851


USA (New York) - Payments Sales

600 Old Country Road, Suite 207, Garden City, USA, 11530

Telephone: +1 800 557 8943


Asia Pacific (3)

China (Beijing) - Payments

Finance Fortune Center, No.18 Xizhimenwai Street, Xicheng District, Room A1737, Block A, Beijing, China, 100044

Telephone: +86 10-57466358


China (Hong Kong) - Payments

Suites 801-5, 8/ F North Tower, World Finance Centre, Harbour City, Hong Kong, China, Kowloon

Telephone: +852 3766 2699


China (Shanghai) - Payments

Unit 112, 17/F, Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong Shanghai, Shanghai, China, 200120

Telephone: +86 21 5138 0538


Europe (20)

Austria - Tax Free Sales

Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010

Telephone: +43 599 04 444


Belgium - Tax Free Sales

Avenue Louise 523, Brussels, Belgium, 1050

Telephone: +32 2 536 88 05


Cyprus - Tax Free Sales

44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042

Telephone: +357 24 82 84 84


Czech Republic - Tax Free Sales

Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00

Telephone: +420 22 22 502 31


Denmark - Tax Free Sales

Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100

Telephone: +45 702 778 44


Finland - Tax Free Sales

Itamerenkatu 1, Helsinki, Finland, 00180

Telephone: +33 1 837 99 010

Customer support: https://e-taxfree.com/myaccount/Support.aspx


France - Tax Free Sales

140 Boulevard Malesherbes, Paris, France, 75017

Telephone: +33 1 837 99 010


Germany - Tax Free Sales

Sapporobogen 6-8, Munich, Germany, 80637

Telephone: +49 89 244 109 810


Greece - Tax Free Sales

246 Mesogeion, Holargos, Athens, Greece, 155 61

Telephone: +30 210 67 49 481


Iceland - Tax Free Sales

Aðalstræti 2, Reykjavik, Iceland, 101

Telephone: +354 564 64 00


Ireland - Tax Free Sales

8 Claremont Road, Sandymount, Dublin, Ireland, D4

Telephone: +353 1513 3800


Italy - Milan Tax Free Sales

Via Montenapoleone 21, Milan, Italy, 20121

Telephone: 39 02 6269 4032


Italy - Rome Tax Free Sales

Via Gregoriana 54, Milan, Italy, 00187

Telephone: 39 06 699 233 83


Poland - Tax Free Sales

Domaniewska 39, Warsaw, Poland, 02-672

Telephone: +48 223 075 222


Portugal - Tax Free Sales

Rua Duque de Palmela, Nº2-4ºesq, Lisbon, Portugal, 1250-098

Telephone: +351 213 827 140


Russia - Tax Free Sales

Building 2A, premises 1, office 16, floor 2, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019


Spain - Tax Free Sales

Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002

Telephone: +34 91 575 64 97


Sweden - Tax Free Sales

Kungsgatan 37, 4tr, Stockholm, Sweden, 11156

Telephone: +46 855 803 017


Turkey - Tax Free Sales

ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ , Istanbul, Turkey, 34394

Telephone: +90 212 325 45 55


United Kingdom - Tax Free and Payments Sales

Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU

Telephone: +44 203 53 04 100


Middle East & Africa (3)

Bahrain - Tax Free Sales

Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway , Manama, Bahrain , P.O. Box 20705

Telephone: +973 1368 7777


UAE - Payments Sales

2501-2502, The Prism Tower, Business Bay, Dubai, UAE, United Arab Emirates

Telephone: +971-4-5683921


UAE - Tax Free Sales

Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates

Call centre: +971 4 586 4700


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