For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11
Telephone: +1 441 542 9928
140 Yonge St, Suite 200, Toronto, Canada, MC51X6
Telephone: +1 800 557 8943
Av. Paseo de la Reforma No. 300, Piso 17, Col. Juarez, Delegacion Cuauhtemoc, Mexico City, Mexico, CP 06600
Telephone: +52 (55) 4161 0851
600 Old Country Road, Suite 207, Garden City, USA, 11530
Telephone: +1 866 640 5906
Finance Fortune Center, No.18 Xizhimenwai Street, Xicheng District, Room A1737, Block A, Beijing, 100044
Telephone: +86 10-57466358
Suites 801-5, 8/ F North Tower, World Finance Centre, Harbour City, Hong Kong, Kowloon
Telephone: +852 3766 2699
Unit 112, 17/F, Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong Shanghai, Shanghai, 200120
Telephone: +86 21 5138 0538
Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010
Telephone: +43 599 04 444
Avenue Louise 523, Brussels, Belgium, 1050
Telephone: +32 2 536 88 05
44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042
Telephone: +357 24 82 84 84
Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00
Telephone: +420 22 22 502 31
Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100
Telephone: +45 702 778 44
Itamerenkatu 1, Helsinki, Finland, 00180
Telephone: +33 1 837 99 010
Customer support: https://e-taxfree.com/myaccount/Support.aspx
Tour Initiale, 20th Floor, 1 Terrasse Bellini, Paris, France, 92919
customerservices@planetpayment.com
Telephone: +33 1 837 99 010
140 Boulevard Malesherbes, Paris, France, 75017
Telephone: +33 1 837 99 010
Sapporobogen 6-8, Munich, Germany, 80637
Telephone: +49 89 244 109 810
246 Mesogeion, Holargos, Athens, Greece, 155 61
Telephone: +30 210 67 49 481
Pósthússtræti 3, Reykjavik, Iceland, 101
Telephone: +354 564 64 00
8 Claremont Road, Sandymount, Dublin, Ireland, D4
Telephone: +353 1513 3800
Via Gregoriana 54, Rome, Italy, 00187
Telephone: 39 06 699 233 83
5-7, rue Léon Laval, Luxembourg, Luxembourg, L-3372 Leudelange
Telephone: +352 27 75 34 50
Domaniewska 39, Warsaw, Poland, 02-672
Telephone: +48 223 075 222
Rua Duque de Palmela, Nº2-4ºesq, Lisbon, Portugal, 1250-098
Telephone: +351 213 827 140
Building 2A, premises 1, office 16, floor 2, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019
Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002
Telephone: +34 91 575 64 97
Kungsgatan 37, 4tr, Stockholm, Sweden, 11156
Telephone: +46 855 803 017
ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ , Istanbul, Turkey, 34394
Telephone: +90 212 325 45 55
Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU
Telephone: +44 203 53 04 100
Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway , Manama, Bahrain , P.O. Box 20705
Telephone: +973 1368 7777
2501-2502, The Prism Tower, Business Bay, Dubai, UAE, United Arab Emirates
Telephone: +971 52 9257441
Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates
Call centre: +971 4 586 4700
