For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
This privacy statement explains how we use the personal information we collect.
Planet incorporates Fintrax Group, Premier Tax Free, Planet Payment, Planet International Payment Services, GB Tax Free and e-Tax Free.
To deliver our products and services for our customers
We ask for personal information because it is necessary in order to deliver our products and services to you. We may:
Personal information will not be kept for longer than is necessary for worldwide legal, regulatory and/or business purposes for which the information was received. Generally, this is for no longer than 11 years.
This website uses temporary "session" cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. If you use the 'remember me' option when logging in to this website, a cookie is placed on your computer with an encrypted id to remember your credentials. No other information is stored in this cookie. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to personally identify website visitors. The technical details logged are confined to the following items:
Planet will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of Planet never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by law. The technical information will be used only by Planet, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the GDPR.
Planet respects all individuals’ rights regarding their personal data; in all circumstances below please use the email address Data_Protection@planetpayment.com to contact us.
You may wish to see the personal data we are using that relates to you and supplementary information about how it is used, so you can confirm it is accurate and only being used as agreed.
You are entitled to have any inaccuracies or omissions in your personal data corrected.
You can ask us to restrict the use of your personal data in certain circumstances, usually whilst a query is being resolved such as where you feel your personal data is inaccurate or unlawfully processed, or it is subject to an ongoing legal claim.
You can ask us to delete your personal data in certain circumstances, such as that it is processed unlawfully or you wish to withdraw a previous consent.
If you think you have not received a satisfactory response from us you have the right to complain to the supervisory authority, who is the Data Protection Commissioner in Ireland. You can contact them via their website: www.dataprotection.ie
Any changes to this privacy statement will be made to this site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
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The identifying details for your computer, or your internet company’s computer, expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.
Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.