For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Switzerland

7.7% VAT rate

Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-Swiss residents
  • Currency:
    CHF (CHF)
  • VAT rate:
    7.7%
  • Minimum spend:
    300 CHF in the same store with possibility to consolidate shop receipts within 30 days
  • Time limit for customs approval:
    90 days after the date of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:

 

Fully completed Tax Free forms stamped by customs

Purchase receipts

Where to get Customs approval

  • Last Swiss departure point

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt.
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply

 

Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.

Tax Free shopping in Geneva


Rue du Rhône

  • Geneva’s main shopping throughfares, shops include names like Bottega Veneta, Chanel, Gucci and Giorgio Armani.

 

Rue de la Croix d'Or

  • This pedestrianised street sells books, electronics, furniture and homewares.
  • Fashion brands sold here include Michael Kors and J.M. Weston.

Tax Free shopping in Gstaad

Promenade, Cheseryplatz

  • Known worldwide for its style and class, this ski station is a great mix of ski equipment stores such as Silver Sport to luxury brands like Maison Lorenz Bach, Brunello Cucinelli, Villiger and many more.

Tax Free Shopping in Zurich

Bahnhofstrasse, Rennweg, Storchengasse, Limmatquai

  • High street labels and local boutiques such as Valentino, Dolce&Gabbana, LOOQ, Tara Jarmon, Heinicke Uhren and many more.

Tax Free shopping in Bern


Spitalgasse, Kramgasse, Postgasse and Marktgasse

  • High street labels and local boutiques such as Franz Skala, Fossil, Thomas Sabo, Massimo Dutti

Tax Free Shopping in St. Moritz

Via Serlas, Via Maistra, Via dal Vout

  • High street labels and jewelleries such as Bee Jewelleries, Rebecca Ardessi, Kiton, A. Dürr and of course, all the big names such as Gucci, Bottega Veneta, Valentino and many more

Tax Free Shopping in Luzern

Weggisgasse, Schwanenplatz, Pilatusstrasse

  • High street labels such as Thomas Sabo, Lacoste, Fossil, Ernst Schmocker, A. Dürr & Co

Tax Free Shopping in Lugano

Via Nassa

  • High street labels such as Gucci, Lacoste, Maje, Sandro

Tax Free Shopping in Foxtown, Outlet

Via A. Maspoli 18, Mendrisio

  • Many of the most wanted high end labels such as Armani, Dolce&Gabbana, Valentino, Gucci, Polo Ralph Lauren, Maje, Lacoste, and so many more
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