For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Switzerland

7.7% VAT rate

Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-Swiss residents
  • Currency:
    CHF (CHF)
  • VAT rate:
    7.7%
  • Minimum spend:
    300 CHF on the same day and in the same store
  • Time limit for customs approval:
    30 days after the date of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • Last Swiss departure point

 

Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt.
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply

 

Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.

Tax Free shopping in Geneva


Rue du Rhône

  • Geneva’s main shopping throughfares, shops include names like Bottega Veneta, Chanel, Christian Louboutin, Gucci and Giorgio Armani.

 

Rue de la Croix d'Or

  • This pedestrianised street sells books, electronics, furniture and homewares.
  • Fashion brands sold here include Michael Kors and J.M. Weston.

Tax Free shopping in Bern


Spitalgasse, Kramgasse, Postgasse and Marktgasse 

  • High street labels and local boutiques such as Franz Skala and Boutique Max et Moi. Globus is a popular high-end shopping center situated just on this quadrangle, fashion, beauty, homewares and luxury foods.


Bundesplatz, Bärenplatz and Münstergasse

  • Stalls selling fresh produce and local foods as well as clothing and jewellery.
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