For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Ireland

23% VAT rate

Standard VAT 23%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    23%
  • Minimum spend:
    €0.01
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Fully compete all sections of your form

Planet will present your Tax Free forms to Customs on your behalf

If you have purchased a single item for over €2,000 you must present the goods and documentation directly to Customs for approval

Return your Tax Free form to Planet

Receive your refund. All refunds are subject to Customs approval.

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • At your last point of departure from the EU. All refunds are subject to Customs approval.

 

Refund options available

  • Return your Tax Free form to Planet within 21 days of receiving your cash refund. All refunds are subject to Customs approval.
  • Credit Card (including UnionPay credit or debit card)
  • Alipay
    *A cash fee will apply

 

Advice

  • Upon departure from Ireland please visit our Planet offices at Dublin and Shannon Airports, where our staff can assist you with any questions and help you complete and secure your refund.
  • If you receive a City Cash refund in your shopping destination, you must return your Tax Free form to our Planet airport offices within 21 days or your credit card used for guarantee will be charged.
  • To take advantage of a cash refund your spend must be above €150 per voucher.
  • If you are leaving the EU from Dublin or Shannon airport and you have a single purchase item with a value over €2,000 please call Customs using the courtesy phones for your stamped approval, you will need to present your Tax Free form and the original purchase receipt (have passport, purchased items and flight ticket with you for inspection). If Customs are not available, proceed to the Planet airport desk for assistance.
  • If you are departing an Irish airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to the Planet offices in Dublin or Shannon Airports and your Tax Free form will be submitted for Customs approval as if you were at the EU departure point.
  • It is also possible to return your Tax Free form from outside of the EU however you will first need to receive stamped approval from a notary public, local Customs or police officer (quoting their badge and precinct).

Tax Free shopping in Dublin

 

Grafton Street

  • Brands along this street include Marks & Spencers, Hugo Boss, Office, River Island, Pandora and Massimo Dutti. The family run jeweller Weir and Sons is an integral part of the street, they have the largest selection of gold, diamonds and international brands of any other jeweller in Ireland. Brown Thomas is a famous department store here with high fashion brands such as Stella McCartney, St Laurent and Victoria Beckham.

 

St Stephen’s Green

  • Park and shopping centre, it has several eateries and over 100 stores including Benetton, The Perfume Shop and Best Menswear.


George’s Street Arcade

  • One of Europe’s oldest purpose built shopping centres, it has many boutiques and stalls and an enclosed Victorian market.


Henry Street

  • Brands like Oasis, Office and H Samuel, as well as department store, Arnotts, where you will find collections from fantastic Irish designers.


Jervis Shopping Centre

  • One of Dublin’s busiest malls with a selection of Irish and international brands.


Dundrum

  • Ireland’s largest shopping center includes a theatre and cinema. Among its many retail outlets you can find top names like Michael Kors, Harvey Nichols, Hamley’s and high street favourites like House of Fraser, Superdry and Zara.

Tax Free shopping in other areas

 

Kerry

  • A popular sightseeing destination with breath-taking landscapes and some of the best golf courses in the world, such as Waterville Golf Links, Tralee Golf Links, Hogs Head Golf Links and Dukes Golf Links. Also, in Kerry, you can find great brands such as Quills, Keanes Jewellers, Brian De Staic & the Aran Sweater Market / Weavers of Ireland.

 

Clondalkin

  • Here is the the Liffey Valley Shopping Centre, the mall is home to a large cinema and many shops including Republic, Ernest Jones, Warehouse and Marks & Spencer.


Kildare

  • Shops include Mulberry, Polo Ralph Lauren, Calvin Klein and Jaeger all offering outlet discounts.

 

Cork

  • Filled with sites including Blarney Castle and the Blarney Stone, the Ballycotton Cliff Walk and the Shandon Bells in St Anne’s Church. Cork is also full of top restaurants. There is a mix of high-end international brands in shopping centres and family owned local shops. St Patrick’s Street, known to locals as Pana, is Cork’s main shopping street with outlets including Laura Ashley, Brown Thomas and Carroll’s Irish Gift and Ecco. Opera Lane offers brands such as GAP, Office, River Island and Keane’s Jewellers. Mahon Point Shopping Centre is Cork’s biggest shopping centre, and has over 60 outlets, including River Island, Oasis, and Pandora.

Shopping advice

Don’t forget to bring back some souvenirs unique to Ireland during your visit there. Clothing made of traditional Aran wool can be found throughout the country, as can memorabilia related to Guinness – Ireland’s most famous export. Make sure you visit The Sweater Shop, Carrolls Irish Gifts, Quills, Glenaran Irish Market and Galway Woollen Market. Remember to ask for a Tax Free form when paying for your goods.

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