For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Ireland

23% VAT rate

Standard VAT 23%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents (excluding Northern Ireland residents)
  • Currency:
    Euro (€)
  • VAT rate:
    23%
  • Minimum spend:
    €75
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Fully compete all sections of your form

Planet will present your Tax Free forms to Customs on your behalf

If you have purchased a single item for over €2,000 you must present the goods and documentation directly to Customs for approval

Return your Tax Free form to Planet

Receive your refund. All refunds are subject to Customs approval.

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • At your last point of departure from the EU. All refunds are subject to Customs approval.

 

Refund options available

  • Credit Card (including UnionPay credit or debit card)
  • Alipay
  • Cash (a cash fee will apply)

All refunds are subject to Customs approval.

 

Advice

  • Upon departure from Ireland please visit our Planet offices at Dublin and Shannon Airports, where our staff can assist you with any questions and help you complete and secure your refund. Drop off points also available at Cork, Ireland West and Farranfore airports. 
  • If you receive a City Cash refund in your shopping destination, you must return your Tax Free form to our Planet airport offices within 21 days or your credit card used for guarantee will be charged.
  • To take advantage of a City Cash refund, your Tax Free form must be above €75. The City Cash agent will advise on fees and terms and conditions. 
  • If you are leaving the EU from Dublin, Shannon, Cork, Ireland West or Farranfore airport and you have a single purchase item with a value over €2,000 please call Customs using the courtesy phones for your stamped approval, you will need to present your Tax Free form and the original purchase receipt (have passport, purchased items and flight ticket with you for inspection). If Customs are not available, proceed to the Planet airport desk for assistance.
  • If you are departing an Irish airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to the Planet offices in Dublin or Shannon Airports and your Tax Free form will be submitted for Customs approval as if you were at the EU departure point. Drop off boxes are also available at Cork, Ireland West and Farranfore Airport.
  • If your items purchased are below €2,000, it is also possible to return your Tax Free form from outside of the EU, however you will first need to receive stamped approval from a notary public, local Customs or police officer (quoting their badge and precinct).
  • If you are a GB resident, please see the details below.

 

GB residents are now eligible to shop Tax Free from the 1st of January 2021

Shoppers eligible for VAT refund

  • GB residents, including England, Scotland and Wales
  • Irish Nationals living permanently in GB
  • Northern Ireland Residents are not eligible to shop Tax Free in the EU. For further information, please visit revenue.ie

Minimum spend

  • €75

Tax Free Shopping Limits

  • GB residents can shop Tax Free within their Import Duty Allowance (£390 or Euro Equivalent)
  • For sales above the Import Duty Allowance, GB taxes and import duties must be paid, which would outweigh the refund value

Where to Get Customs Approval

  • Tax Free forms within GB duty free allowance of £390 can be returned fully completed to Planet at Dublin and Shannon airports. There are also drop off points available at Cork, Ireland West and Farranfore airports
  • All refunds are subject to Customs Approval
  • If your Tax Free form is above GB duty allowance of £390, but below €1999.99, you must pay GB VAT and import duties and provide proof of same before submitting your form to Planet. It is likely that the GB taxes and import duties would outweigh the refund value.
  • If your Tax Free form is above €2,000 you must present your form to EU Customs on departure and also pay GB Import VAT and import duties, providing proof of same before submitting your form to Planet. It is likely that the GB taxes and import duties would outweigh the refund value.
  • GB import VAT and duties on purchases above £390 can be paid online up to 5 days before you are due to arrive in the UK. Please visit government website.

Refund Options Available

  • Credit card
  • Cash

Advice

  • Upon departure from Ireland, please visit our Planet offices at Dublin and Shannon airports where our staff can assist you with any questions and help you complete and secure your refund.
  • If you have received a cash refund in your shopping destination you must return your Tax Free form to our Planet airport offices within 21 days or your credit card used for guarantee will be charged.

Tax Free shopping in Dublin

Grafton Street

  • Here you will find Brown Thomas, Ireland’s iconic department store which is synonymous with luxury, integrity and beauty. Brown Thomas is home to prestigious luxury boutiques such as Hermés, Chanel and Louis Vuitton as well as the most exciting and innovative international designers. The store is a “must visit” for international fashionistas. 
  • You will also discover the family run jeweller Weir and Sons. Celebrating over 150 years, Eeir and Sons are an integral part of Grafton St, stocking a wide range of luxury and fashion jewellery, watches and silverware.
  • Grafton St is the epicentre of shopping in Dublin. Here you will find brands such as Boodles, Hugo Boss, Pandora, Dr Martens, Jigsaw, Kiehls, Massimo Dutti, Office, River Island, Rituals, Space NK and Marks and Spencer.

St Stephen’s Green

  • Park and shopping centre, it has several eateries and over 100 stores including Benetton, The Perfume Shop and Best Menswear.

George’s Street Arcade

  • One of Europe’s oldest purpose built shopping centres, it has many boutiques and stalls and an enclosed Victorian market.

Henry Street

  • Home to Arnotts, Ireland's largest and longest established department store where you will also discover collections from fantastic Irish designers. Along Henry St, You will also find high street favourites such as Zara, and fashion sports stores JD sports and Lifestyle Sports.

Jervis Shopping Centre

  • One of Dublin’s busiest malls with a selection of Irish and international brands.

Dundrum

  • Ireland largest shopping centre includes a theatre, cinema and a large variety of restaurant offerings. Amongst its many retail outlets you can find names like Brown Thomas, Hugo Boss, Clarks, Compu B, Ecco, Fat Face, Folkster, Gant, Jack & Jones, JD Sports, Kiehls, Lifestyle Sports, LK Bennett, Louis Copeland, Massimo Dutti, Michael Kors, The North Face, Pandora, Paul Fitzpatrick Footwear and Weir and Son's.

Tax Free shopping in Other Places

 

Cork

  • Located in the heart of Cork on St Patrick’s St you will find Brown Thomas, home to the very best of Irish and international brands in fashion. Also along St Patrick’s St, or Pana as it is known locally, you will find a mix of international brands and family owned local shops.  Opera Lane offers brands such as GAP, Office, River Island and Keane’s Jewellers. Mahon Point Shopping Centre is Cork’s biggest shopping centre, and has over 60 outlets, including River Island, Oasis, and Pandora.

 

Limerick

  • O’Connell St is the backbone of Limerick City, where you will find a wide range of stores. Nestled in the heart of Limerick on O’Connell St, you will find Brown Thomas which  stocks the widest selection in Limerick of Irish and International brands

 

Galway

  • Galway's main shopping area is built around the aptly named Shop Street. Here you can immerse yourself in a plethora of international and high street stores. Brown Thomas is located on Eglinton Square in the centre of Galway, where you will find the best selection of Irish and International brands. 

 

Kildare

  • Shops include Coach, Hugo Boss and DKNY all offering outlet discounts.

 

Kerry

  • A popular sightseeing destination with breath-taking landscapes and some of the best golf courses in the world, such as Waterville Golf Links, Tralee Golf Links, Hogs Head Golf Links and Dukes Golf Links. Also, in Kerry, you can find great brands such as Quills, Keanes Jewellers, Brian De Staic & the Aran Sweater Market / Weavers of Ireland.

Shopping advice

Don’t forget to bring back some souvenirs unique to Ireland during your visit there. Clothing made of traditional Aran wool can be found throughout the country, as can memorabilia related to Guinness – Ireland’s most famous export. Make sure you visit The Sweater Shop, Carrolls Irish Gifts, Quills, Glenaran Irish Market and Galway Woollen Market. Remember to ask for a Tax Free form when paying for your goods.

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