For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Standard VAT 24%; food (excluding live animals) and some agricultural supplies 14%.; pharmaceutical products and books 10%. Actual tax refund value subject to amount spent and Terms and Conditions. Tax Free refund of a stamped form is valid for 2 years; e-invoice validity depends on the store.
Did you already return home and want to get your refund? You can anytime go to MyAccount and follow the instructions for post-departure refund via selected online payment method. Note that post-departure refund can be processed only for goods that have been normally export validated at the country of departure.
If you don't have a login yet, you can register for MyAccount:
If you are purchasing goods in Finland for personal export and you are leaving the EU from Finland, you need to present your passport and receipts to claim your Tax Free shopping refund at the Planet refund point at either Helsinki Airport, Helsinki West Harbour, Allegro or Tolstoi trains (to Russia), Imatra, Vaalimaa or Nuijamaa border road crossings. Be prepared to present the goods if needed.
If you are purchasing goods in Finland, but you are planning to leave the EU via another member country, you will need to fill in required fields on your tax free receipt and get a customs stamp at your point of departure. You can get your refund at any Planet desk or via MyAccount*. (*Only Finnish tax free forms can be refunded via MyAccount.)
Please ensure your goods are unused, packed and sealed.
If you are leaving the EU from Finland, you can get electronic Customs approval and an instant refund at any of the Planet desks located at the main border crossings.
There are small differences in how you can get your refund, which depends on whether you are departing Finland by road, air or rail.
All our refund points as well as the process for obtaining your refund is detailed below.
*Planet personnel is working on the route Helsinki-Vainikkala-Helsinki. If you enter the train in Vainikkala, please get physical customs stamp on your receipts. You can get your refund during next visit or via MyAccount.
Please note Finnish Customs will only stamp Planet receipts if our office is closed or unavailable at the border point.
If you do not claim your refund you can do so online or the next time you visit one of our Finnish refund points.
If you continue your travel and depart the EU from another country than Finland, you must:
