Accessibility Options
Text Size
Listen To Page
Night Reading
Color Themes

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


For Tax Free shopping in the Finland, please visit our Finland webpage.


We are sorry but barcode number:

was not found in our system.

For more information, please click here to provide the details from your Tax Free form(s), or email us here

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 


For additional information please refer to this page.


If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.


We are waiting to receive your stamped Tax Free form.


Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.


If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.


If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.


We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.


We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.


If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page 


We have received your Tax free form and paid your refund by one of the following refund methods:


  • Cash
  • Alipay instant refund
  • WeChat instant refund


The refunding process is now complete.


If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page 


We have paid your refund by one of the following refund methods:


  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass


Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page


We have received your Tax Free form and the refunding process is now complete.


Your refund amount was deducted from the original purchase amount at the time of purchase in the store.


If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page



20% VAT rate

Standard VAT 20%. Food, books & pharmaceuticals: 10%. Firewood, some agricultural supplies, wine, cut flowers and plants for decorative use: 13%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro - €
  • VAT rate:
  • Minimum spend:
    75.01 Euro per invoice
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

We would like to inform you about the upcoming new regulation concerning the change from manual to digital customs stamps at Vienna Schwechat Airport. This regulation will come into force on 1 April 2019. The Austrian customs administration has commissioned an independent company to carry out, on its behalf, the export validation on a digital basis.

As of 1 April 2019, all manual customs stamps at Vienna International Airport will be replaced by a digital QR code.


What are the changes?
An independent company will check and scan all Tax Free forms at Vienna Schwechat Airport on behalf of the customs administration, thus digitally recording all form and invoice data. For this purpose, Tax Free customers will have new counters for their use, instead of the customs counters, where the Tax Free forms will be digitised and validated. As a rule, the tourist will receive an export validation, a "Green Channel". The customs administration, however, reserves the right to limit the "Green Channel" at its discretion and to have certain exports additionally checked by customs officers. In this case, the tourist receives a "Red Channel" and must have the export confirmed by a customs officer.


Who is affected?
This new process will have an effect on international shoppers who have made purchases, and want to take advantage of the Tax Free Service and leave the EU via Vienna Schwechat Airport. Digital customs stamps are currently available ONLY at Vienna Schwechat Airport and are to be applied to ALL forms, including those from other countries, those from other Tax Free providers and also Tax Free forms issued by the state.


What will change for you?
At the airport you will find new counters for the validation process of your Tax Free forms, airside and landside. Please note that each form must be filled in completely and correctly to receive a "Green Channel". In addition to the name, nationality and passport number, the city and postal code will be a mandatory field for validation.


As before, the following applies to all Tax Free sales in Austria:

  • Non-EU citizens without residence in the EU are entitled to Tax Free.
  • Each invoice must be at least € 75.01 (even if there are several invoices on one Tax Free receipt)
  • The goods must be exported within 3 months from of the end of the month of purchase.


Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:


Fully completed Tax Free forms stamped by customs

Purchase receipts

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of refund and the original store receipt.
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply


  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet and the original store receipt within 21 days of refund, or your credit card used for guarantee will get charged.To take advantage of a cash refund downtown the spend must be above 150 EUR per voucher
  • At the airport, please allow enough time for the Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are leaving the EU from Vienna airport, luggage with the exported goods must be checked in before Customs. You must ask check-in staff to label your luggage and return it to you. Once Customs have inspected your purchases and approved your Tax Free form, they will organise for your luggage to be transferred to the airplane.
  • If you are departing an Austrian airport but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Austrian airport and your Tax Free form will be Customs approved as if you were at the EU departure point.

Tax Free shopping in Vienna

Vienna is one of those must-visit cities, like London or Paris, where just walking down the street is an exercise in fascination. Few cities are as grand, yet Vienna wears its imperial history lightly.


Graben, Kohlmarkt und Kärntner Strasse 

  • Pedestrianised streets which were once home to the classical masters Haydn and Chopin, here you’ll find international luxury from brands such as Gucci, and Breitling. This area was also home to the imperial jewellers, and you’ll still find jewellers of every stripe, from historic boutiques to big-name brands.


Goldenes Quartier

  • Formed between Tuchlauben, Bognergasse, Seitzergasse and Am Hof, and nestled against the five-star luxury of the Park Hyatt Vienna has super-high-end stores like Mulberry, Alexander McQueen, and Saint Laurent which have sprung up to satisfy the most demanding fashionista.

Mariahilfer Strasse

  • Vienna’s most famous shopping street. ‘Mahü’, in the 6th district, is home to department stores and high street clothing brands like Jack Wolfskin and Brandy Melville.

McArthur Glen Parndorf outlet village

  • Thirty minutes outside Vienna, it has over 130 boutiques with cafes and restaurants, children’s play area and free parking. Discover great designer stores such as Karl Lagerfeld, Gucci, Michael Kors, plus much more, and enjoy up to 70% discounts all year round – as well as Tax Free shopping.

Tax Free shopping in Salzburg

Outside of Vienna, many head for Salzburg. This incredibly beautiful city (called the Florence of the North) is crowned by the awe-inspiring UNESCO-listed Altstadt. The city is famous for three musical exports: Mozart, the Salzburg Festival and, of course, The Sound of Music.


  • Salzburg’s main shopping street with its elaborately beautiful shop fronts. You’ll find the luxury brands as well as great selection of women’s wear labels and for an ample selection of menswear head to Wanger.
    Linzergasse - boutiques and excellent shoe stores like Ecco, jewellers like Galerie Baischer.

2015 Metiers d’Art collection

  • Designed by Chanel, it incorporates the work of Europe’s best artisans around the city using such items as the famous Chanel jacket, denim lederhosen and full-length frilly dresses, set in the glorious Schloss Leopoldskron.

McArthurGlen Designer Outlet 

  • Offers more than 100 designer brand stores located only 5 minutes from the Salzburg Airport.

Europark Salzburg

  • This shopping center presents diversity in fashion, bags, cosmetics and beauty, jewelry, furniture, literature, paper goods, electrical equipment and much more.


Tax Free shopping in other cities


  • Austria’s second largest city is a great place to visit: its four universities ensure a lively nightlife and art scene, and the city’s Kunsthaus, Friendly Alien, has to be seen to be believed.
  • Hauptplatz is the main place to be for shops and boutiques, such as the main shopping street, Herrengasse. There’s a great choice here, with stores ranging from Espirit to Ludwig Reiter’s famous men’s shoes. And Sackstrasse, Graz’s ‘Art Mile’, boasts a fabulous mix of antique shops and contemporary galleries.


  • Austria’s third largest city lies along the River Danube with its second longest shopping street, Linzer Landstrasse.


  • The capital of the Tyrol region, the top spot for Austria’s excellent skiing. There is a great mix of Tax Free shopping here from ski equipment stores from reliable brands such as Intersport to everyday wear, high-end shops, and lifestyle boutiques like Fink´s.


Shopping Advice

  • Shopping hours are generally 9.00/10.00 am to 7.00 pm from Monday to Friday and from 9.00/10.00 am to 6.00 pm on a Saturday.
  • Shops do not open in Austria on Sundays except some souvenir shops in the city Centre.