For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Payment Gateway

A secure, integrated payment gateway for omnichannel payment processing

Process payments on a single platform

 

We process billions of transactions every year, bringing together everything that's required to process payments on a single platform. Wherever consumers are spending, online or at Point of Sale, our omnichannel payment processing ensures a consistent unified experience.

A secure integrated payment gateway

 

Our payment gateway meets the highest PCI Point-to-Point-Encryption (P2PE) security standards for peace of mind for both you and your customers. We simplify complex payment flows with seamless integrations. This includes integration to leading Point of Sale (PoS), Unattended, Property Management Systems (PMS) and eCommerce platforms. 

Omnichannel payment processing

Our payment gateway securely stores customer card data using a unique token for future or additional charges. Transactions can be safely started in one channel and recalled in another including pre-authorisations and reversals. Tokenisation offers consumers the option to securely save their payment details for next time with 'one click' payments that boost conversion rates and facilitate subscription payments. 

 

Online payments

When it comes to transacting online, we have you covered. Secure, online payments can be processed anywhere around the world through optimised mobile, in-app, or via a website using customers' preferred payment methods. Consumers can securely enter their card details online through any device, and their data is fully encrypted in our PCI Level 1 environment.

 

Reliable and flexible infrastructure

 

Our payment gateway delivers high performance and resilience, for a service you can rely on. Our payment infrastructure supports many protocols. Certified with multiple global Acquiring partners, it handles all major card types for both physical and digital payments. Faster, safer contactless methods are also supported, including digital wallets. This gives your customers the choice to spend freely.

About our Payment Gateway

Our platform provides the flexibility to deliver solutions tailored to meet the specific needs of Acquirers and Merchants

70+

markets

600,000+

Merchants

100+

Acquirers

€45bn

transaction value

150

supported currencies

Get in touch for more information on our Payment Gateway

Contact Us

Are you an existing Merchant or developer? Ask us about access to our online library and developer portal. 

Contact us
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