For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Acquiring and Processing

Simplify payments acceptance and processing, unlock revenue opportunities and grow your business

Flexible and scalable payment processing

 

Our payment services help merchants to grow revenue from customer spending. By offering a wider range of payment acceptance options, merchants enjoy higher conversion rates and sales as customers can pay using the payment methods they want to use.

 

Leverage our global platform to power full authorisation, clearing and settlement services across multiple markets, while you maintain complete control of your merchant portfolio.

Authorisation and capture

Card-present and card-not-present with multi-currency capability

Clearing and settlement

Currency-neutral platform across multiple countries and regions

Reconciliation and reporting

Consolidated activity across multiple regions and currencies

A single payment platform that helps you grow your business

Discover an all-in-one payments platform for merchants which brings together payments acceptance and processing, currency conversion and tax refund solutions into a single terminal, supported by a comprehensive suite of value-added services.

 

Whether you own a store, run a restaurant or manage a hotel, our payment solutions can help you drive revenue.

 

Explore Planet Merchant Services

Create a better payments experience

 

Customers want to use the payment methods they are most familiar with. Making the experience quicker, safer and more convenient helps them spend how they want, and where they want.

We offer safer, digital methods of payments, including high and low value contactless.

 

The use of digital wallets is growing quickly and by offering Alipay and WeChat Pay, merchants can better serve the needs of Chinese customers.

We work with Point of Sale and eCommerce partners, PoS and PMS integrator partners, unattended integrator partners and acquirers. Take a look at the technology partners we work with.

Our Partners

Choose a revenue generating payment partnership

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