For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


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Airport search

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Pfunds border crossing
Mäder border crossing
Höchst border crossing
Vienna International Airport
Innsbruck airport
Feldkirch border crossing
Lustenau border crossing
Spiss border crossing
Meiningen border crossing
Hohenems border crossing
Brussels International Airport
Larnaca International Airport
Paphos International Airport
Karlovy Vary Airport
Václav Havel Airport
Pardubice Airport
Kastrup Airport
Billund Airport
Vantaa Airport
Charles de Gaulle Airport
Paris Orly Airport
Côte d'Azur International Airport
Marseille Provence Airport
Munich Airport
Frankfurt Airport
Berlin Tegel Airport
Berlin Schönefeld Airport
Hamburg Airport
Athens International Airport
Thessaloniki International Airport Makedonia
Keflavík International Airport
Dublin Airport
Cork Airport
Shannon Airport
Leonardo da Vinci–Fiumicino Airport
Malpensa Airport
Marco Polo Tessera Airport
Amerigo Vespucci Florence-Peretola Airport
Linate Airport
Schiphol Airport
Oslo Airport Gardermoen
Kirkenes border crossing
Ørje Border crossing
Sola Airport
Morokulien border crossing
Bergen Airport
Trondheim Airport
Moss Lufthavn Rygge
Halden border crossing
Torp Airport
Warsaw Okecie International Airport 
Madeira Airport
Lisbon Portela Airport
Faro Airport
Porto Francisco Sá Carneiro Airport
Changi International Airport
Adolfo Suárez Madrid–Barajas Airport
El Prat Airport
Alicante–El Altet Airport
Ibiza-San José Airport
International Son Sant Joan Airport
Gran Canaria Airport
Malaga Pablo Picasso Airport
Arlanda Airport
Geneva International Airport
Zurich Airport
St. Margrethen border crossing
Heathrow Airport
Gatwick Airport
Edinburgh Airport
Glasgow Airport
Landvetter
Chiasso Train Station

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Product cards

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Cyprus

44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042

customerservices@planetpayment.com

Telephone: +357 24 82 84 84

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countries

Austria 20% VAT rate

Standard VAT 20%. Food, books & pharmaceuticals: 10%. Firewood, some agricultural supplies, wine, cut flowers and plants for decorative use: 13%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro - €
  • VAT rate:
    20%
  • Minimum spend:
    75.01 Euro per invoice
  • Time limit for customs approval:
    3 months after the month of purchase

Belgium 21% VAT rate

Standard VAT 21%; food and books 6%. Actual tax refund value subject to amount spent and Terms and Conditions. Please note that the Minimum Spend Threshold will increase to €125.01 as of 1st January 2020.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    21%
  • Minimum spend:
    50.01 Euro on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase

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Planet intelligence

blog title

Planet blog

Planet News Team

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