For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

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For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Terms and Conditions

1.  We provide a service and associated services or similar services whereby we gather information from Shoppers not residing in the area where the product is bought in order to process that information to allow the visitor to obtain an export refund (VAT or equivalent tax paid at the point of sale).

 

 

2.  We ask for personal information because it is necessary in order to make an export refund. We may:

  • Share information for legal and regulatory reasons, with our group companies, the retailer, government departments and/or tax and customs authorities in order to make your refund.
  • Transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection legislation – Planet have identified Ireland as the Lead supervisory authority for all matters related to data protection.
  • Your privacy rights as an individual are fully explained on our website and include your right to request a copy of information we hold about you and to have inaccuracies corrected. Please visit our Privacy page for more information.

 

3.  The visitor will comply with all regulations applicable to the service and as described by us.

 

 

4.  The ability to obtain an export refund is subject to Customs & Excise (or its equivalent in the country of export) approval and the visitor is solely responsible for obtaining such approval.

 

We are not liable for the approval or stamping/signing of documents by the Revenue Commissioners or any other authorities.

 

We are not liable if documentation is lost, if applicable it is the shopper’s responsibility to provide proof of delivery of such documentation should any dispute arise.

 

We endeavour to make your refund as soon as possible; however, we are not liable if a delay occurs.

 

 

5.  The visitor must claim eligibility to use the Retail Export Scheme. There are heavy penalties for a false declaration.

 

The visitor must confirm that their details are correct and must comply with each jurisdiction’s particular rules.

 

We may require additional information to support the claim in certain circumstances.

 

Where we suspect that a fraud or attempted fraud is being perpetrated we reserve the right not to refund.

 

 

6.  In some jurisdictions, the visitor acquires the goods from us. Where this is the case, this will be clear on the face of the Voucher issued to the tourist.

 

We have assigned our Legal Rights and Statutory Rights in the goods to the visitor/consignee in consideration of the visitor/consignee undertaking not to take any action or in any way hold us liable against any liability or loss or damage whether direct or indirect due to a defective nature of the goods.

 

However, in no event will the tourist’s Legal Rights or Statutory Rights in the goods be compromised.

 

 

7.  Any complaint regarding the goods should be made to the retailer in the first instance, since the shopper acknowledges that under this agreement we have assigned all our rights under our contract with the retailer to the visitor and the shopper also understands that in the event of a claim being made against us, the retailer has indemnified us in respect of our liability for the goods howsoever arising.

 

Nothing in this agreement shall affect the shopper’s common law or statutory rights as a consumer.

 

Irish law is the proper law of the contract between the shopper and us.

 

 

8.  Should you have any issue with the goods, you should direct your concern to the retailer.

 

Their policies in relation to returning goods will apply to you.

 

 

9.  For providing the Tax Free service, we charge the shopper a processing fee for each transaction.

 

This processing fee varies depending on the amount you have spent.

 

By signing the form and/or using this service the shopper accepts and expressly authourises that a service charge is deducted from the Value Added Tax amount refundable.

 

 

10.  We cannot refund on store purchase receipts alone, we usually require the stamped tax free form.

 

 

11.  The right to receive a refund and our documentation cannot be assigned to another Tax Free service provider.

 

 

12.  Goods must be personally exported within 3 months from the end of the month of purchase. In some jurisdictions, this period may be shorter or longer; you are responsible for complying with this timeline.

 

 

13.  The statement ‘The Shopper hereby understands and confirms that the credit card nominated to credit the VAT refund is the same used for the payment of the goods described’ must be deleted on the form where the Tax Refund is to be made to a different credit card than that used to make the original purchase.

 

 

14.  Where cash refunds are made these are subject to a service charge.

 

Using this service indicates agreement to pay the charge.

 

 

15.  Most Credit Card companies/Banks charge Planet for processing refunds through their network.

 

Planet apply a standard charge of £1, or equivalent, to card refunds £10 and above, or equivalent, to cover these charges which is deducted from the refund amount.

 

Choosing this refund method indicates agreement to pay an additional charge.

 

 

16.  Planet operates a Foreign Exchange Policy for its customers when processing certain refunds:

 

  • Where possible, Credit Card and Cheque refunds will be processed in the customers local currency.
  • For a refund in a different currency than the currency in which the purchase occurred, the following is applied:
    • The current 'we sell' rates of a recognised European Retail Bank plus a markup of between 3-5%.
    • Cash refund desks may apply their own conversion rates when converting from the local currency to the currency of your choice. Please always ask for details.
  • Shopper’s who choose an immediate tax discount in-store or obtain a cash refund in advance of export certification, will be subject to a minimum processing fee where Planet does not receive a valid tax refund form within 21 days. This fee will be added to the amount debited from your card in accordance with the signed agreement at the time of discount or refund.
  • A refund will not be made where a retailer who has issued a form has not complied with contractual obligations to Planet.

 

17.  Jurisdiction and country-specific rules may apply.

 

Where these apply they are outlined in the Local Rules section of this website.

 

You are responsible for complying with these rules.

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