For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
8.1. cash refund operators may apply their own foreign exchange conversion rates when converting a Refund from the local currency to a currency of your choice and this transaction is not part of the services provided by Planet;
8.2. where possible, credit card, prepaid card and cheque Refunds will be processed in your local currency, however if foreign exchange is required Planet will use the current 'we sell' rates of a recognised European Retail Bank plus a fee of between 3-10% when processing the foreign exchange;
8.3. credit card operators/financial institutions charge us for processing Refunds through their network and these charges will be passed on to you by way of a deduction from your Refund (for example Amex charge is £1 or equivalent);
8.4. if you choose to receive your Refund by way of reduction of the amount payable for the goods at the time of purchase in-store or if you obtain your Refund in advance of export, you must continue to comply with 2 above, however you must export the goods and return the completed export documentation to us within 21 days of receipt of the Refund. If the goods are not exported and documents are not received by us within 21 days, we will charge you the amount set out on the guarantee you provide at the time you receive your Refund;
8.5. if you do not choose a refund method at the time of purchase of the goods or if the details you provide are incomplete or incorrect, we may refund you by issuing a prepaid card by prepaid post to your address (or a virtual prepaid card by email) and a fee will be deducted from your Refund for issuing the prepaid card;
8.6. a prepaid card:
7.6.1. is subject to the prepaid card provider’s terms and conditions;
7.6.2. will be deemed received by you 10 days after issue (next day for issue by email);
7.6.3. may require PIN retrieval in advance of use;
7.6.4. may be used in store, online, or over the phone to pay for goods and services at suppliers that accept Visa cards;
7.6.5. may not be used for cash transactions, e.g. cash at ATMs; and
8.6.6. has an expiry date and may be subject to fees and charges: after the expiry date dormancy fees will be applied to any balance remaining on the card (any balance remaining on the card 6 years after the expiry date will not be redeemable by you) (further information about fees that apply to the card can be found at www.planetprepaid.com);
8.7. delays may occur in making your Refund (we endeavor to make a Refund as soon as possible);
8.8. some card companies require the expiry date of the card as well as the card number and cardholder full name to process a Refund. Where you have not supplied the expiry date, card number, and cardholder full name, the Refund may not be successfully processed to your card by your card company. Where this occurs Planet can reprocess your Refund once you have provided us with the necessary data;
8.9. where we suspect that a fraud or attempted fraud is being perpetrated, we reserve the right not to make a Refund;
8.10. we may require additional information to support your Refund application and you agree to provide such additional information as soon as practicable;
8.11. the Refund service and any documentation produced as part of the Refund service cannot be assigned to another service provider and is Planet’s property;
8.12. nothing in this agreement affects your common law or statutory rights as a consumer or your legal or statutory rights in the goods;
8.13. these terms and conditions and any dispute or claim arising out of or in connection with them (including in relation to any non-contractual obligations) shall be governed by, and construed in accordance with the laws of Ireland; and
8.14. all disputes and claims arising out of or relating to these terms and conditions (including in relation to any non-contractual obligations) shall be subject to the non-exclusive jurisdiction of the courts of Ireland to which you irrevocably submit.
Planet Group Companies providing the VAT Refund services
|Company Name||Country||Company Number|
|Planet Payment Austria GmbH||Austria||FN-171143g|
|Planet Tax Free LLC - Bahrain Branch||Bahrain||-|
|Planet Payment Belgium SA||Belgium||466093314|
|Planet Payment Group Holdings Limited Shanghai Representative Office||China||205181|
|Planet Tax Free (Cyprus) Limited||Cyprus||HE229245|
|Planet Payment Czech Republic s.r.o.||Czech Republic||27382851|
|Planet Payment Denmark ApS||Denmark||296022492|
|Sp/f Planet Payment Faroe Limited||Faroe Islands||5520|
|Planet Payment Finland OY||Finland||2562722-1|
|Planet Payment France SAS||France||377627641|
|Planet Payment Germany GmbH||Germany||HRB 151 307|
|Planet Payment (Greece) - Tax Services Single Partner Limited||Greece||3213/2010 1090|
|Planet Payment Iceland ehf||Iceland||5403033470|
|Planet Payment Ireland Limited||Ireland||406992|
|Planet Payment Italy S.R.L.||Italy||RM 887683|
|Planet Payment Luxembourg sarl||Luxembourg||B172.360|
|Planet Payment Netherlands B.V.||Netherlands||33216013|
|Planet Payment Norway A/S||Norway||980 955 346|
|Planet Payment Poland sp. z.o.o.||Poland||589830|
|Planet Payment Portugal Unipessoal LDA||Portugal||506912990|
|Planet Payment Rus Limited Liability Company||Russian Federation||5177746304060|
|Premier Tax Free & Fintrax Payments (Asia) Pte. Limited||Singapore||199700008R|
|Planet Payment Spain SA||Spain||A81239378|
|Planet Payment Sweden AB||Sweden||5567637 -7540|
|Planet Payment Switzerland GmbH||Switzerland||32040580896|
|Planet Payment Turkey Turistik Hizmetler Limited Sirketi||Turkey||172973-5|
|Planet Tax Free LLC||United Arab Emirates||811642|
|Planet Payment UK Limited||United Kingdom||2076853|
|Other Planet affiliate companies involved in providing the services|
|Planet Payment Group Holdings Limited||Ireland||160005|
|Planet Shared Services Centre sp. z.o.o.||Poland||314702|
|Planet Treasury Services DAC||Ireland||305078|
|Planet Merchant Services Limited||United Kingdom||8791017|
|Planet Merchant Services SAS||France||878394949|