For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Everything you need for Tax Free shopping - all from your phone

Have a question?  Our multi-lingual Customer Service team is ready for you

Contact us

Download our app

Search for 'Planet Tax Free' via the relevant app store, or follow the links below

Want some tips on the Tax Free shopping process?  Click below

How to shop Tax Free

Planet Pass

 

Planet Pass is a unique electronic ID within our app. It stores your details and makes it easier and faster to shop, populate Tax Free forms, and track your refund.

 

Visit the app store on your phone and search “Planet app” where you will find the option to download our app. Once downloaded, select “Register for Planet Pass”. You will then have the option to scan your passport to complete all of the necessary details for your Planet Pass ID. 

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