For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Easy and fast tax refund options

Credit card

 

Planet works with all major payment providers Visa, MasterCard, American Express, Union Pay and JCB

If you have any questions about the Tax Free process, please visit our FAQ section.

Your Questions Answered

Digital Wallet

Planet works with the most innovative payment partners for refunds on digital wallets, Union Pay, Alipay, Ctrip and WeChat Pay.

 

Standard: After the Tax Free form is export validated, VAT is refunded directly to shoppers on their digital wallet Alipay or Ctrip within 30 days.

Instant: Shopper receives the refund instantly on his mobile phone, before the Tax Free form is stamped. Guarantee is taken.

And don't forget to track your refund on our Planet app or via this website.

Planet app

Cash

With a large number of refund points in major touristic cities, shoppers can go to get cash refunds in large departments stores, malls, city centres refunds or at airports.

If you would rather speak with a real person in our multi-lingual Customer Services team, please just get in touch

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