For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Easy and fast tax refund options

Credit card

 

Planet works with all major payment providers Visa, MasterCard, American Express, Union Pay and JCB

If you have any questions about the Tax Free process, please visit our FAQ section.

Your Questions Answered

Digital Wallet

Planet works with the most innovative payment partners for refunds on digital wallets, Union Pay, Alipay, Ctrip and WeChat Pay.

 

Standard: After the Tax Free form is export validated, VAT is refunded directly to shoppers on their digital wallet Alipay or Ctrip within 30 days.

Instant: Shopper receives the refund instantly on his mobile phone, before the Tax Free form is stamped. Guarantee is taken.

And don't forget to track your refund on our Planet app or via this website.

Planet app

Cash

With a large number of refund points in major touristic cities, shoppers can go to get cash refunds in large departments stores, malls, city centres refunds or at airports.

If you would rather speak with a real person in our multi-lingual Customer Services team, please just get in touch

Contact Us
Privacy