For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Planet Payment Group Holdings Limited
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
160005
Directors
Patrick Waldron
Jamie Keir (U.K.)
Conor Flanagan
Chris Parkin (U.K.)
Pat Faherty
Company Secretary
Conor Flanagan
Electronic Tax Free Shopping Limited
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
130818
Directors
Conor Flanagan
Jamie Keir (U.K.)
Company Secretary
Conor Flanagan
Planet Payment Teoranta
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
283678
Directors
Conor Flanagan
Jamie Keir (U.K.)
Company Secretary
Conor Flanagan
Planet Treasury Services DAC
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
305078
Directors
Conor Flanagan
Jamie Keir (U.K.)
Company Secretary
Conor Flanagan
Moneyback Limited
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
363531
Directors
Gary Byrne
Peter Daly
Company Secretary
Peter Daly
Planet Payment Ireland Limited
Martin House,
IDA Business Park,
Dangan,
Galway,
H91 A06C
Company Number
406992
Directors
Gary Byrne
Peter Daly
Company Secretary
Peter Daly
Planet Payment.ie Limited
12 Fitzwilliam Place,
Dublin 2,
D02 VN56,
Ireland
Company Number
306760
Directors
Jamie Keir (U.K.)
Conor Flanagan
Company Secretary
Conor Flanagan
Planet Labs Limited
12 Fitzwilliam Place,
Dublin 2,
D02 VN56
Company Number
512920
Directors
Jamie Keir (U.K.)
Conor Flanagan
Company Secretary
Conor Flanagan
Planet Payment Solutions Limited
12 Fitzwilliam Place,
Dublin 2,
D02 VN56
Company Number
462843
Directors
Jamie Keir (U.K.)
Conor Flanagan
Company Secretary
Conor Flanagan
Planet Payment UK Limited
47-49 London Road,
Redhill,
Surrey,
England,
RH1 1LU
Company Number
2076853
Directors
Conor Flanagan
Chris Parkin
Pat Faherty
Company Secretary
Chris Parkin
Planet Merchant Services Limited
47-49 London Road,
Redhill,
Surrey,
England,
RH1 1LU
Company Number
8791017
Directors
Conor Flanagan
Emma Kelly
Gilbert Soueidy
Adrian Cannon
Planet Payment Services UK Limited
47-49 London Road,
Redhill,
Surrey,
England,
RH1 1LU
Company Number
3830928
Directors
Conor Flanagan
Chris Parkin
Pat Faherty
Company Secretary
Chris Parkin
GB Taxfree Limited
47-49 London Road,
Redhill,
Surrey,
England,
RH1 1LU
Company Number
6151965
Directors
Chris Parkin
Jamie Keir
Ian Golding
Legendre Holding 45
140 Boulevard Malesherbes,
75017 Paris,
France
Company Number
814431227
Directors
Pat Faherty
Denis Leroy
Planet Payment France SAS
140 Boulevard Malesherbes,
75017 Paris,
France
Company Number
377627641
Directors
Denis Leroy
Patrice Fortin
Planet Payment Spain SA
Calle del Principe de Vergara 108,
Planta 10,
Madris,
28002,
Spain
Company Number
A81239378
Directors
Jorge Esteban
Rafael Agusti Martinez-Arcos
Planet Payment Services Portugal, SOCIEDADE UNIPESSOAL LDA
Rua Duque de Pamela,
No.2,
4th Floor, left,
1250-098
Lisboa
Santo Antonio,
Lisbon
Portugal
Company Number
506912990
Directors
Rafael Agusti Martinez-Arcos
Planet Payment Portugal, UNIPESSOAL LDA
Rua Duque de Pamela,
No.2,
4th Floor, left,
1250-098
Lisboa
Santo Antonio,
Lisbon
Portugal
Company Number
504130374
Directors
Conor Flanagan
Rafael Agusti Martinez-Arcos
Planet Shared Services Centre Sp. z.o.o (Poland)
ul. Domaniewska 39,
02-672, Warszawa,
Poland
Company Number
314702
Directors
Chris Parkin
Jamie Keir
Planet Payment Poland Sp. Z.o.o
ul. Domaniewska 39,
02-672, Warszawa,
Poland
Company Number
589830
Directors
Peter Daly
Jamie Keir
Planet Payment Czech Republic s.r.o.
Pařížská 127/20,
110 00 Praha 1,
Czech Republic
Company Number
27382851
Directors
Patrick Faherty
Peter Daly
Planet Payment Services Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany
Company Number
HRB 150 585
Directors
Pascal Beij
Patrick Faherty
Planet Payment Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany
Company Number
HRB 151 307
Directors
Pascal Beij
Patrick Faherty
Fintrax Payment Systems GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria
Company Number
FN 259519 x
Directors
Peter Daly
Jamie Keir
Planet Payment Austria GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria
Company Number
FN-171143 g
Directors
Peter Daly
Planet Payment (Greece) Tax Services Single Partner Ltd.
246 Mesogeion,
Holargos,
Athens, 155 61,
Greece
Company Number
3213/2010 1090
Directors
Conor Flanagan
Chris Parkin
Planet Tax Free (Cyprus) Limited
44 United Nations Street,
Orthodoxou Tower,
7th Floor,
Larnaca, 6042,
Cyprus
Company Number
352936
Directors
Peter Daly
Ioannis Ioannou
Company Secretary
Ioannis Ioannou
Planet Payment Finland OY
Tammasaarenlaituri 3,
Helsinki, 00180,
Finland
Company Number
2562722-1
Directors
Peter Daly
Jamie Keir
Petri Tapani Kiviranta
Planet Payment Iceland ehf.
Adalstraeti 2,
101 Reykjavik,
Iceland
Company Number
5403033470
Directors
Peter Daly
Jamie Keir
Planet Payment Services Denmark A/S
Ostergade 24A,
2nd Floor,
1100 Kobenhavn K,
Denmark
Company Number
28896867
Directors
Peter Daly
Patrick Faherty
Jamie Keir
Planet Payment Denmark Aps
Ostergade 24A,
2nd Floor,
1100 Kobenhavn K,
Denmark
Company Number
29602492
Directors
Peter Daly
Planet Payment Norway A/S
Sandviksveien 26,
Høvik, 1363,
Norway
Company Number
990905185
Directors
Peter Daly
Jamie Keir
Sp/f Planet Payment Faroe Limited
Yviri við Strond 4,
Postrúm 359,
110 Tórshavn,
Faroe Islands
Company Number
5520
Directors
Peter Daly
Jamie Keir
Planet Payment Services Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,
Netherlands
Company Number
33216719
Directors
Patrick Faherty
TMF Management B.V.
Planet Payment Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,
Netherlands
Company Number
33216013
Directors
Patrick Faherty
TMF Management B.V.
Planet Payment Italy S.R.L.
Via Gregoriona n. 54,
Rome,
Italy
Company Number
RM-960384
Directors
Patrick Faherty
Jamie Keir
Planet Payment Belgium SA
Avenue Louise 65, Box 11,
Bruxelles, 1050,
Belgium
Company Number
466093314
Directors
Denis Leroy
Pat Faherty
Planet Payment Luxembourg sarl
21, rue Glesener
L-1631
Luxembourg
Company Number
B172360
Directors
Pat Faherty
Premier Tax Free & Fintrax Payments (Asia) PTE. LTD
#04-171 The Central,
Singapore 059819
Company Number
199700008R
Directors
Jamie Keir
Kenneth Chiam
Planet Payment Asia Pacific Pte Ltd.
Singapore
Directors
Tommy Chau
Planet Payment Switzerland GmbH
Buchholzstrasse 2,
Heerbrugg, 9435,
Switzerland
Company Number
CHE-112.556.902
Directors
Alexander Vogel
Planet Payment Sweden AB
Kungsgatan 37 4TR,
11156
Stockholm
Sweden
Company Number
5567637540
Directors
Peter Daly
Patrick Faherty
Planet Americas Limited
168 Queen Street South,
Suite 207,
MISSISSAUGA, ON,
L5M 1K8,
Canada
Company Number
1867819
Directors
Juan Povea
Company Secretary
Conor Flanagan
Planet Payment Canada Inc.
140 Yonge Street,
Suite 200 Toronto,
Ontario,
M5C1X6,
Canada
Directors
Tyler Roesler
Planet Payment Mexico, S. de R.L. de C.V.
Mexico
Directors
David R. Fishkin
Cube Refund Co. Limited
Company Number
105-87-47709
Directors
Patrick Waldron
Gary Byrne
Local Directors
Planet Payment Group Holdings Limited Shanghai Representative Office
Company Number
91310000MA1FL34N9M
Directors
Gary Byrne
Planet Payment IT Services Shanghai Limited
China
Directors
Planet Payment Chile SPA
El Golf N° 40, Las Condes,
Santiago de Chile,
Chile
Company Number
76.572.256-k
Directors
Juan Povea
Juan Pablo Wilhelmy
Planet Payment Malta Limited
Office 56,
Level 2, Savoy Shopping Arcadesm,
Republic Street,
Valletta, VLT 1112,
Malta
Company Number
C79534
Directors
Gary Byrne
Paul Fenech
Jamie Keir
Company Secretary
Neil Dent
Planet Payment Peru S.A.C.
Avenida Santa Cruz 888,
Miraflores,
Lima,
Perú
Company Number
13798965
Directors
Maria Viviana García Tuesta
Planet Payment Rus LLC
45/1 Prechistenskaya Embankment,
Building 2A,
Premises 1,
Room 16,
Floor 2,
Moscow,
119019,
Russian Federation
Company Number
5177746304060
Directors
Andrey Silantiev
Planet Technology Services, LLC
Delaware
Planet Payment Solutions, LLC
Delaware
Planet Payment Processing Services, Inc.
Delaware
Planet Payment Inc
Directors
Jamie Keir
Patrick Waldron
Planet Payment Bermuda Ltd.
22 Church Street,
4th Floor,
Hamilton,
Bermuda
HM 11
Company Number
25831
Company Secretary
Estera Services (Bermuda) Limited
Directors
Planet Payment do Brasil Serviços de Tecnologia de Informação LTDA.
Avenida Juscelino Kubitschek,
50,
17th Floor,
Suite 172, Room 5,
Sao Paulo,
Brazil
Company Number
35227361813
Managing Officer
Carlos Marcicano
Planet Payment (Hong Kong) Limited
Hong Kong
Directors
Robert J. Cox
Tommy Chau
PP Processing Services India Private Limited
India
Directors
Ajit Shah
Firuzi Langrana
Planet Payment (I.O.M.) Limited
Isle of Man
Directors
David R. Fishkin
Planet Tax Free LLC
Office #401, 402 & 409,
Westbury Tower 1,
Plot #170,
346-518 Business Bay
Dubai,
UAE
Company Number
811642
Directors
Jamie Keir
Gary Byrne
Christopher Parkin
Ali Saeed Zaid Ali Alkhabouli
Said Haidar Elhage
Planet Tax Free LLC - Bahrain Branch
Branch Manager
Grant Moir
Planet Payment Turkey Turistik Hizmetler Limited Sirketi
Harman Sokak,
Harmanci Giz Plaza No: 5,
Levent/Istanbul,
Turkey
Company Number
172973-5
Directors
Mehmet Baykam
Peter Daly
Planet Payment Group Holdings Limited
