For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Registered Companies

Ireland

Planet Payment Group Holdings Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

160005

Directors

Patrick Waldron

Jamie Keir (U.K.)

Conor Flanagan

Chris Parkin (U.K.)

Pat Faherty

 

Company Secretary

Conor Flanagan

Planet Payment Teoranta

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

283678

Directors

Conor Flanagan

Jamie Keir (U.K.)

 

Company Secretary

Conor Flanagan

Planet Treasury Services DAC

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

305078

Directors

Conor Flanagan

Jamie Keir (U.K.)

 

Company Secretary

Conor Flanagan

Planet Payment Ireland Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

406992

Directors

Gary Byrne

Peter Daly

 

Company Secretary

Peter Daly

Planet Payment.ie Limited

Martin House

IDA Business Park

Dangan

Galway

Ireland H91 A06C

 

 

Company Number

306760

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

Planet Labs Limited

Martin House

IDA Business Park

Dangan

Galway

Ireland H91 A06C

 

 

Company Number

512920

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

Planet Payment Solutions Limited

Martin House

IDA Business Park

Dangan

Galway

Ireland H91 A06C

 

 

Company Number

462843

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

3C Integra Payments Ireland Limited

Office 208 Block B

Maynooth Business Campus CO. Kildare

Republic of Ireland

 

Company Number

574189

Directors

Stephen O'Donovan

Timothy Goodwin

Ian Golding

 

Company Secretary

Timothy Goodwin

United Kingdom

Planet Payment UK Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

2076853

Directors

Conor Flanagan

Chris Parkin

Pat Faherty

 

Company Secretary

Chris Parkin

Planet Merchant Services Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

8791017

Directors

Conor Flanagan

Emma Kelly

Gilbert Soueidy

Adrian Cannon

Planet Payment Services UK Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

3830928

Directors

Conor Flanagan

Chris Parkin

Pat Faherty

 

Company Secretary

Chris Parkin

3C Digital Limited

Regal House 8th Floor

70 London Road

Twickenham, London

England

TW1 3QS

 

Company Number

11464075

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

3C Payment UK Ltd

Regal House 8th Floor
70 London Road
Twickenham, London

England

TW1 3QS

Company Number

03257901

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

France

Planet Payment France SAS

Tour Initiale

1 Terrasse Bellini

92919 Paris la Défense

France

 

 

Company Number

377627641

Directors

Denis Leroy

Patrice Fortin

Planet Merchant Services SAS

Tour Initiale

1 Terrasse Bellini

92919 Paris la Défense

France

 

Company Number

878394949

Directors

Gilbert Soueidy

Patrice Fortin

3C Payment France S. A S.

12-14 Rond Point Champs Elysées

F-75008 Paris 08

France

 

Company Number

833 860 612 00013

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

Spain

Planet Payment Spain SA

Calle del Principe de Vergara 108,

Planta 10,

Madris,

28002,

Spain

 

Company Number

A81239378

Directors

Jorge Esteban

Rafael Agusti Martinez-Arcos

Portugal

Planet Payment Services Portugal, SOCIEDADE UNIPESSOAL LDA
Rua Duque de Pamela,

No.2,

4th Floor, left,

1250-098

Lisboa

Santo Antonio,

Lisbon

Portugal

 

Company Number
506912990

Directors
Rafael Agusti Martinez-Arcos

Planet Payment Portugal, UNIPESSOAL LDA

Rua Duque de Pamela,

No.2, 4th Floor, left,

1250-098

Lisboa

Santo Antonio,

Lisbon

Portugal

 

Company Number

504130374

Directors
Conor Flanagan
Rafael Agusti Martinez-Arcos

Integrapay Innovation S.A. (Brand 3C Techlab)

Avenida da Boavista 1801D,

1801 E (Entrada Principal), 1801 F

4100-133 Porto

Portugal

 

Company Number

514 192 810

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

3C Portugal S.A.

Avenida da Boavista 1801D,

1801 E (Entrada Principal), 1801 F

4100-133 Porto

Portugal

 

Company Number

515 263 443

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

Poland

Planet Shared Services Centre Sp. z.o.o (Poland)
ul. Domaniewska 39,
02-672, Warszawa,
Poland

 

Company Number
314702

Directors
Chris Parkin
Jamie Keir

Planet Payment Poland Sp. Z.o.o
ul. Domaniewska 39,
02-672, Warszawa,
Poland

 

Company Number
589830

Directors
Peter Daly
Jamie Keir

Czech Republic

Planet Payment Czech Republic s.r.o.
Pařížská 127/20,
110 00 Praha 1,
Czech Republic

 

Company Number
27382851

Directors
Patrick Faherty
Peter Daly

Germany

Planet Payment Services Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany

 

Company Number
HRB 150 585

Directors
Pascal Beij
Patrick Faherty

Planet Payment Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany

 

Company Number
HRB 151 307

Directors
Pascal Beij
Patrick Faherty

3C Payment Germany GmbH

Königsallee 106

D-40215 Düsseldorf

Germany

 

Company Number

HRB 78535

Directors

Stephen O'Donovan 

Timothy Goodwin

Emma Kelly

Austria

Planet Payment Services Austria GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria

 

Company Number
FN 259519 x

Directors
Peter Daly

Jamie Keir

Planet Payment Austria GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria

 

Company Number
FN-171143 g

Directors
Peter Daly

Greece

Planet Payment (Greece) Tax Services Single Partner Ltd.
246 Mesogeion,
Holargos,
Athens, 155 61,
Greece

 

Company Number
3213/2010 1090

Directors
Conor Flanagan
Chris Parkin

Cyprus

Planet Tax Free (Cyprus) Limited
44 United Nations Street,
Orthodoxou Tower,
7th Floor,
Larnaca, 6042,
Cyprus

 

Company Number
352936

Directors
Peter Daly
Ioannis Ioannou

 

Company Secretary
Ioannis Ioannou

Finland

Planet Payment Finland OY
Tammasaarenlaituri 3,
Helsinki, 00180,
Finland

 

Company Number
2562722-1

Directors
Peter Daly

Jamie Keir
Petri Tapani Kiviranta

Iceland

Planet Payment Iceland ehf.
Adalstraeti 2,
101 Reykjavik,
Iceland

 

Company Number
5403033470

Directors
Peter Daly

Jamie Keir

Denmark

Planet Payment Services Denmark A/S
Ostergade 24A,

2nd Floor,

1100 Kobenhavn K,

Denmark

 

Company Number
28896867

Directors
Peter Daly
Patrick Faherty

Jamie Keir

Planet Payment Denmark Aps

Ostergade 24A,

2nd Floor,

1100 Kobenhavn K,

Denmark

 

Company Number
29602492

Directors
Peter Daly

Norway

Planet Payment Norway A/S
Sandviksveien 26,
Høvik, 1363,
Norway

 

Company Number
990905185

Directors
Peter Daly

Jamie Keir

Faroe Islands

Sp/f Planet Payment Faroe Limited
Yviri við Strond 4,
Postrúm 359,
110 Tórshavn,
Faroe Islands

 

Company Number
5520

Directors
Peter Daly

Jamie Keir

Netherlands

Planet Payment Services Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,
Netherlands

 

Company Number
33216719

Directors
Patrick Faherty
TMF Management B.V.

Planet Payment Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,

Netherlands

 

Company Number
33216013

Directors
Patrick Faherty
TMF Management B.V.

Italy

Planet Payment Italy S.R.L.
Via Gregoriona n. 54,
Rome,
Italy

 

Company Number
RM-960384

Directors
Patrick Faherty

Jamie Keir

Belgium

Planet Payment Belgium SA
Avenue Louise 65, Box 11,
Bruxelles, 1050,
Belgium

 

Company Number
466093314

Directors
Denis Leroy
Pat Faherty

Luxembourg

3C Payment Luxembourg S.A.
5-7 Rue Léon Laval
L-3372 Leudelange
Luxembourg

Company Number
B202905

Directors
Stephen O'Donovan 
Timothy Goodwin 
Emma Kelly

Tribus S.A.
6 rue d'Arlon
L-8399 Windhof
Luxembourg

 

Company Number
B203130

Directors
Patrick Waldron
Jamie Keir
Timothy Goodwin

Singapore

Planet Payment Asia Pacific Pte Ltd.

12 Eu Tong Sen Street

#04-171 The Central

Singapore 059819

Directors
Tommy Chau

Jamie Keir

Switzerland

Planet Payment Switzerland GmbH
Buchholzstrasse 2,
Heerbrugg, 9435,
Switzerland

 

Company Number
CHE-112.556.902

Directors
Alexander Vogel

Sweden

Planet Payment Sweden AB
Kungsgatan 37 4TR,

11156

Stockholm
Sweden

 

Company Number
5567637540

Directors
Peter Daly
Patrick Faherty

Canada

Planet Americas Limited
168 Queen Street South,

Suite 207,
MISSISSAUGA, ON,
L5M 1K8,
Canada

 

Company Number
1867819

Directors
Juan Povea

 

 

Company Secretary

Conor Flanagan

Planet Payment Canada Inc.

140 Yonge Street,

Suite 200 Toronto,

Ontario,

M5C1X6,

Canada

Directors
David R. Fishkin

Tyler Roesler

Mexico

Planet Payment Mexico, S. de R.L. de C.V.

Av. Paseo de la Reforma No. 296 (Torre Reforma Latino)

Piso 38, Col.

Juárez

Cuauhtemoc CP 06600

México D.F.

Directors
David R. Fishkin

Korea

Cube Refund Co. Limited

 

Company Number
105-87-47709

Directors
Patrick Waldron
Gary Byrne
Local Directors

China

Planet Payment Group Holdings Limited Shanghai Representative Office

Room 1075, 10th Floor

No. 88 Yincheng Road

Pudong New Area

Shanghai 2001200

 

Company Number
91310000MA1FL34N9M

Directors
Gary Byrne

Planet Payment IT Services Shanghai Limited
Unit 1704

Eton Place No 69 Dongfang Road

Shanghai 200120

PRC.

 

Directors
Charles Giglia

Chile

Planet Payment Chile SPA
El Golf N° 40, Las Condes,
Santiago de Chile,
Chile

 

Company Number
76.572.256-k

Directors
Juan Povea
Juan Pablo Wilhelmy

Malta

Planet Payment Malta Limited
Office 56,
Level 2, Savoy Shopping Arcadesm,
Republic Street,
Valletta, VLT 1112,
Malta

 

Company Number
C79534

Directors
Gary Byrne
Paul Fenech
Jamie Keir

 

Company Secretary
Neil Dent

Peru

Planet Payment Peru S.A.C.
Avenida Santa Cruz 888,
Miraflores,
Lima,
Perú

 

Company Number
13798965

Directors
Maria Viviana García Tuesta

Russia

Planet Payment Rus LLC
45/1 Prechistenskaya Embankment,

Building 2A,

Premises 1,

Room 16,

Floor 2,

Moscow,

119019,

Russian Federation

 

Company Number
5177746304060

General Manager
Svetlana Somova

 

Directors
Andrey Silantiev

United States of America

Planet Technology Services, LLC

600 Old Country Road

Suite 207

Garden City

NY 11530

 

Planet Payment Solutions, LLC

600 Old Country Road

Suite 207

Garden City

NY 11530

Planet Payment Processing Services, Inc.

600 Old Country Road

Suite 207

Garden City

NY 11530

 

 

Planet Payment Inc

600 Old Country Road

Suite 207

Garden City

NY 11530

 

Company number

13-4084693

Directors

Jamie Keir

Patrick Waldron

3C Payment (USA) Corp.

One Oakbrook Terrace, Suite 206

Oakbrook Terrace

IL 60181

 

Company Number

20-4082423

Directors

Stephen O'Donovan

Timothy Goodwin

Emma Kelly

Bermuda

Planet Payment Bermuda Ltd.

22 Church Street,

4th Floor,

Hamilton,

Bermuda

HM 11

 

Company Number

25831

Directors
David R. Fishkin
Carol Feathers

 

Company Secretary
Estera Services (Bermuda) Limited

Brazil

Planet Payment do Brasil Serviços de Tecnologia de Informação LTDA.

Avenida Juscelino Kubitschek,

50,

17th Floor,

Suite 172, Room 5,

Sao Paulo,
Brazil

 

Company Number

35227361813

Managing Officer
Carlos Marcicano

Hong Kong

Planet Payment (Hong Kong) Limited
 2/F.

Jonsim Place

No. 228 Queen's Road East

Wanchai

Hong Kong

Directors
Jamie Keir
Tommy Chau

India

PP Processing Services India Private Limited
Kalyaniwalla Mistry & Associates

Plant 13, Extension Office

Pirojshanagar

Vikhroli (East)

Mumbai – 400 079

India

Directors
Ajit Shah
Firuzi Langrana

Isle of Man

Planet Payment (I.O.M.) Limited

36 Hope Street

Douglas

IM1 1AR
Isle of Man

Directors
David R. Fishkin

UAE

Planet Tax Free LLC

Office #401, 402 & 409,

Westbury Tower 1,

Plot #170,

346-518 Business Bay

Dubai,

UAE

 

 

Company Number

811642

Directors

Jamie Keir

Gary Byrne

Christopher Parkin

Ali Saeed Zaid Ali Alkhabouli

Said Haidar Elhage

 

Planet Payment (Hong Kong Limited) Dubai Branch

Office 2501 & 2502,

The Prism Tower, Business Bay,

Dubai,

UAE

General Manager

Mohamed Osman El Edissy

3C Payment Middle East (Branch of 3C UK)

Office N°309, Building 7

Dubai Outsource City

United Arab Emirates

 

Company Number

94041

Directors

Stephen O'Donovan

Emma Kelly

Bahrain

Planet Tax Free LLC - Bahrain Branch

 

Branch Manager

Grant Moir

Turkey

Planet Payment Turkey Turistik Hizmetler Limited Sirketi

Harman Sokak,

Harmanci Giz Plaza No: 5,

Levent/Istanbul,

Turkey

 

Company Number

172973-5

Directors

Mehmet Baykam

Peter Daly

Planet Payment Group Holdings Limited

Colombia

Planet Payment Colombia SAS

Calle 70 BIS #4-41

 

Company Number

3203190

Directors

Juliana Ospina

Juan Povea

Costa Rica

Planet Payment Costa Rica Sociedad Anonima

San Jose-Montes De Oca Montes De Oca

San Pedro, Barrio Los Yoses

Avenida Diez

Calle Treinta Y Sietes Bis

Edificio Blanco A Manzo Izquierda

 

Company Number

4062001022926

Director

Juan Povea

 

Company Secretary

Luis Segura

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