For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

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We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Registered Companies

Ireland

Planet Payment Group Holdings Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

160005

Directors

Patrick Waldron

Jamie Keir (U.K.)

Conor Flanagan

Chris Parkin (U.K.)

Pat Faherty

 

Company Secretary

Conor Flanagan

Electronic Tax Free Shopping Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

130818

Directors

Conor Flanagan

Jamie Keir (U.K.)

 

 

Company Secretary

Conor Flanagan

Planet Payment Teoranta

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

283678

Directors

Conor Flanagan

Jamie Keir (U.K.)

 

Company Secretary

Conor Flanagan

Planet Treasury Services DAC

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

305078

Directors

Conor Flanagan

Jamie Keir (U.K.)

 

Company Secretary

Conor Flanagan

Moneyback Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

363531

Directors

Gary Byrne

Peter Daly

 

Company Secretary

Peter Daly

Planet Payment Ireland Limited

Martin House,

IDA Business Park,

Dangan,

Galway,

H91 A06C

 

Company Number

406992

Directors

Gary Byrne

Peter Daly

 

Company Secretary

Peter Daly

Planet Payment.ie Limited

12 Fitzwilliam Place,

Dublin 2,

D02 VN56,

Ireland

 

Company Number

306760

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

Planet Labs Limited

12 Fitzwilliam Place,

Dublin 2,

D02 VN56

 

Company Number

512920

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

Planet Payment Solutions Limited

12 Fitzwilliam Place,

Dublin 2,

D02 VN56

 

Company Number

462843

Directors

Jamie Keir (U.K.)

Conor Flanagan

 

Company Secretary

Conor Flanagan

United Kingdom

Planet Payment UK Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

2076853

Directors

Conor Flanagan

Chris Parkin

Pat Faherty

 

Company Secretary

Chris Parkin

Planet Merchant Services Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

8791017

Directors

Conor Flanagan

Emma Kelly

Gilbert Soueidy

Adrian Cannon

Planet Payment Services UK Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

3830928

Directors

Conor Flanagan

Chris Parkin

Pat Faherty

 

Company Secretary

Chris Parkin

GB Taxfree Limited

47-49 London Road,

Redhill,

Surrey,

England,

RH1 1LU

 

Company Number

6151965

Directors

Chris Parkin

Jamie Keir

Ian Golding

France

Legendre Holding 45

140 Boulevard Malesherbes,

75017 Paris,

France

 

Company Number

814431227

Directors

Pat Faherty

Denis Leroy

Planet Payment France SAS

140 Boulevard Malesherbes,

75017 Paris,

France

 

Company Number

377627641

Directors

Denis Leroy

Patrice Fortin

Spain

Planet Payment Spain SA

Calle del Principe de Vergara 108,

Planta 10,

Madris,

28002,

Spain

 

Company Number

A81239378

Directors

Jorge Esteban

Rafael Agusti Martinez-Arcos

Portugal

Planet Payment Services Portugal, SOCIEDADE UNIPESSOAL LDA
Rua Duque de Pamela,

No.2,

4th Floor, left,

1250-098

Lisboa

Santo Antonio,

Lisbon

Portugal

 

Company Number
506912990

Directors
Rafael Agusti Martinez-Arcos

Planet Payment Portugal, UNIPESSOAL LDA

Rua Duque de Pamela,

No.2,

4th Floor, left,

1250-098

Lisboa

Santo Antonio,

Lisbon

Portugal

 

Company Number
504130374

Directors
Conor Flanagan
Rafael Agusti Martinez-Arcos

Poland

Planet Shared Services Centre Sp. z.o.o (Poland)
ul. Domaniewska 39,
02-672, Warszawa,
Poland

 

Company Number
314702

Directors
Chris Parkin
Jamie Keir

Planet Payment Poland Sp. Z.o.o
ul. Domaniewska 39,
02-672, Warszawa,
Poland

 

Company Number
589830

Directors
Peter Daly
Jamie Keir

Czech Republic

Planet Payment Czech Republic s.r.o.
Pařížská 127/20,
110 00 Praha 1,
Czech Republic

 

Company Number
27382851

Directors
Patrick Faherty
Peter Daly

Germany

Planet Payment Services Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany

 

Company Number
HRB 150 585

Directors
Pascal Beij
Patrick Faherty

Planet Payment Germany GmbH
Sapporobogen 6-8,
Munich,
80637,
Germany

 

Company Number
HRB 151 307

Directors
Pascal Beij
Patrick Faherty

Austria

Fintrax Payment Systems GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria

 

Company Number
FN 259519 x

Directors
Peter Daly

Jamie Keir

Planet Payment Austria GmbH
Wollzeile 1-3, Stiege 2,
Top 4.3, Vienna, 1010,
Austria

 

Company Number
FN-171143 g

Directors
Peter Daly

Greece

Planet Payment (Greece) Tax Services Single Partner Ltd.
246 Mesogeion,
Holargos,
Athens, 155 61,
Greece

 

Company Number
3213/2010 1090

Directors
Conor Flanagan
Chris Parkin

Cyprus

Planet Tax Free (Cyprus) Limited
44 United Nations Street,
Orthodoxou Tower,
7th Floor,
Larnaca, 6042,
Cyprus

 

Company Number
352936

Directors
Peter Daly
Ioannis Ioannou

 

Company Secretary
Ioannis Ioannou

Finland

Planet Payment Finland OY
Tammasaarenlaituri 3,
Helsinki, 00180,
Finland

 

Company Number
2562722-1

Directors
Peter Daly

Jamie Keir
Petri Tapani Kiviranta

Iceland

Planet Payment Iceland ehf.
Adalstraeti 2,
101 Reykjavik,
Iceland

 

Company Number
5403033470

Directors
Peter Daly

Jamie Keir

Denmark

Planet Payment Services Denmark A/S
Ostergade 24A,

2nd Floor,

1100 Kobenhavn K,

Denmark

 

Company Number
28896867

Directors
Peter Daly
Patrick Faherty

Jamie Keir

Planet Payment Denmark Aps

Ostergade 24A,

2nd Floor,

1100 Kobenhavn K,

Denmark

 

Company Number
29602492

Directors
Peter Daly

Norway

Planet Payment Norway A/S
Sandviksveien 26,
Høvik, 1363,
Norway

 

Company Number
990905185

Directors
Peter Daly

Jamie Keir

Faroe Islands

Sp/f Planet Payment Faroe Limited
Yviri við Strond 4,
Postrúm 359,
110 Tórshavn,
Faroe Islands

 

Company Number
5520

Directors
Peter Daly

Jamie Keir

Netherlands

Planet Payment Services Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,
Netherlands

 

Company Number
33216719

Directors
Patrick Faherty
TMF Management B.V.

Planet Payment Netherlands BV
Herikerbergweg 238,
1101 CM Amsterdam,

Netherlands

 

Company Number
33216013

Directors
Patrick Faherty
TMF Management B.V.

Italy

Planet Payment Italy S.R.L.
Via Gregoriona n. 54,
Rome,
Italy

 

Company Number
RM-960384

Directors
Patrick Faherty

Jamie Keir

Belgium

Planet Payment Belgium SA
Avenue Louise 65, Box 11,
Bruxelles, 1050,
Belgium

 

Company Number
466093314

Directors
Denis Leroy
Pat Faherty

Luxembourg

Planet Payment Luxembourg sarl
21, rue Glesener
L-1631
Luxembourg

 

Company Number
B172360

Directors
Pat Faherty

Singapore

Premier Tax Free & Fintrax Payments (Asia) PTE. LTD
#04-171 The Central,
Singapore 059819

 

Company Number
199700008R

Directors
Jamie Keir
Kenneth Chiam

Planet Payment Asia Pacific Pte Ltd.
Singapore

Directors
Tommy Chau

Switzerland

Planet Payment Switzerland GmbH
Buchholzstrasse 2,
Heerbrugg, 9435,
Switzerland

 

Company Number
CHE-112.556.902

Directors
Alexander Vogel

Sweden

Planet Payment Sweden AB
Kungsgatan 37 4TR,

11156

Stockholm
Sweden

 

Company Number
5567637540

Directors
Peter Daly
Patrick Faherty

Canada

Planet Americas Limited
168 Queen Street South,

Suite 207,
MISSISSAUGA, ON,
L5M 1K8,
Canada

 

Company Number
1867819

Directors
Juan Povea

 

 

Company Secretary

Conor Flanagan

Planet Payment Canada Inc.

140 Yonge Street,

Suite 200 Toronto,

Ontario,

M5C1X6,

Canada

Directors
Tyler Roesler

Mexico

Planet Payment Mexico, S. de R.L. de C.V.
Mexico

Directors
David R. Fishkin

Korea

Cube Refund Co. Limited

 

Company Number
105-87-47709

Directors
Patrick Waldron
Gary Byrne
Local Directors

China

Planet Payment Group Holdings Limited Shanghai Representative Office

 

Company Number
91310000MA1FL34N9M

Directors
Gary Byrne

Planet Payment IT Services Shanghai Limited
China

Directors

Chile

Planet Payment Chile SPA
El Golf N° 40, Las Condes,
Santiago de Chile,
Chile

 

Company Number
76.572.256-k

Directors
Juan Povea
Juan Pablo Wilhelmy

Malta

Planet Payment Malta Limited
Office 56,
Level 2, Savoy Shopping Arcadesm,
Republic Street,
Valletta, VLT 1112,
Malta

 

Company Number
C79534

Directors
Gary Byrne
Paul Fenech
Jamie Keir

 

Company Secretary
Neil Dent

Peru

Planet Payment Peru S.A.C.
Avenida Santa Cruz 888,
Miraflores,
Lima,
Perú

 

Company Number
13798965

Directors
Maria Viviana García Tuesta

Russia

Planet Payment Rus LLC
45/1 Prechistenskaya Embankment,

Building 2A,

Premises 1,

Room 16,

Floor 2,

Moscow,

119019,

Russian Federation

 

Company Number
5177746304060

Directors
Andrey Silantiev

United States of America

Planet Technology Services, LLC

Delaware

 

Planet Payment Solutions, LLC

Delaware

Planet Payment Processing Services, Inc.
Delaware

 

 

Planet Payment Inc

 

Directors

Jamie Keir

Patrick Waldron

Bermuda

Planet Payment Bermuda Ltd.

22 Church Street,

4th Floor,

Hamilton,

Bermuda

HM 11

 

Company Number

25831

Company Secretary
Estera Services (Bermuda) Limited

 

Directors

Brazil

Planet Payment do Brasil Serviços de Tecnologia de Informação LTDA.

Avenida Juscelino Kubitschek,

50,

17th Floor,

Suite 172, Room 5,

Sao Paulo,
Brazil

 

Company Number

35227361813

Managing Officer
Carlos Marcicano

Hong Kong

Planet Payment (Hong Kong) Limited
Hong Kong

Directors
Robert J. Cox
Tommy Chau

India

PP Processing Services India Private Limited
India

Directors
Ajit Shah
Firuzi Langrana

Isle of Man

Planet Payment (I.O.M.) Limited
Isle of Man

Directors
David R. Fishkin

UAE

Planet Tax Free LLC

Office #401, 402 & 409,

Westbury Tower 1,

Plot #170,

346-518 Business Bay

Dubai,

UAE

 

 

Company Number

811642

Directors

Jamie Keir

Gary Byrne

Christopher Parkin

Ali Saeed Zaid Ali Alkhabouli

Said Haidar Elhage

 

Bahrain

Planet Tax Free LLC - Bahrain Branch

 

Branch Manager

Grant Moir

Turkey

Planet Payment Turkey Turistik Hizmetler Limited Sirketi

Harman Sokak,

Harmanci Giz Plaza No: 5,

Levent/Istanbul,

Turkey

 

Company Number

172973-5

Directors

Mehmet Baykam

Peter Daly

Planet Payment Group Holdings Limited

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