For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11
Al Mamoré, 503 - 11 andar - conj 112 , Barueri, Sao Paulo, Brazil, 06454-040
140 Yonge St, Suite 200, Toronto, Canada, MC51X6
Calle 71 #6-21 office: 601 , Bogota, Colombia, Colombia
Centro Corporativo Plaza Roble, Edificio 5, Oficina 517, San Rafael de Escazú, San Jose, Costa Rica, 10203
Avenida Paseo de la Reforma #206, Torre Reforma Latino Piso 38, Colonia Juarez, Cuauhtemoc, Mexico City, Mexico, 06600
Avenida Angamos Oeste 651, oficina 804, Miraflores, Lima, Peru, 00018
One Oakbrook Terrace, Suite 206, Chicago, USA, Oakbrook Terrace IL 60181
11675 Great Oaks Way, Suite 130, Alpharetta, GA, USA, 30022
600 Garden City - Suite 207, Garden City, USA, 11530
100 Rialto Place, Suite 950, Melbourne USA, USA, 32901
100 W. Commons Boulevard, Suite 200, DE, New Castle, USA, 19720
Finance Fortune Center, No.18 Xizhimenwai Street, Xicheng District, Room A1737, Block A,, Beijing, China, 100044
Suites 801-5, 8/ F North Tower, World Finance Centre, Harbour City, Hong Kong, China, Kowloon
Unit 112, 17/F, Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120
12 Eu Tong Sen Street, Floor #04-171 The Central, Singapore, Singapore, 059819
Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010
Avenue Louise 523, Brussels, Belgium, 1050
44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042
Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00
Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100
Itamerenkatu 1, Helsinki, Finland, 00180
Brahenkatu 5, Lappeenranta, Finland, 53100
Tour Initiale, 20th Floor, 1 Terrasse Bellini, Paris, France, 92919
12-14 Rond Point Champs Elysées , Paris, France, 75008 Paris 08
Sapporobogen 6-8, Munich, Germany, 80637
Königsallee 106, Düsseldorf, Germany, D-40215 Düsseldorf
246 Mesogeion, Holargos, Athens, Greece, 155 61
Aðalstræti 2, Reykjavik, Iceland, 101
Chase House, Malahide Road, City Junction Business Park, Dublin, Ireland, 17
8 Claremont Road, Sandymount, Dublin, Ireland, D4
Martin House, Dangan, Galway, Ireland, H91 AO6C
Maynooth Business Campus CO. Kildare, Office 208 Block B, Kildare, Ireland, Ireland
Tully Business Park, Ballinahown, Tully, Ireland, AANN NAA
Via Gregoriana 54, Rome, Italy, 00187
5-7 Rue Léon Laval, Luxembourg, Luxembourg, L-3372 Leudelange
6 rue d'Arlon, Luxembourg, Luxembourg, L-8399 Windhof
Suite 56 Level 2, Savoy Shopping Arcade, Republic Street, Valletta, Malta, VLT 1112
Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM
Tollbugata 8b, Oslo, Norway, 0152
Domaniewska 39, Warsaw, Poland, 02-672
Rua Duque de Palmela, Nº2 – 4º esquerdo, Lisbon, Portugal, 1250-098
Avenida da Boavista 1801D, , 1801 E (Entrada Principal), 1801 F , Porto, Portugal, 4100-133 Porto
Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1,, Moscow , Russia, 119019
Calle del Príncipe de Vergara 108, Block Planta 10,, Madrid, Spain, 28002
Kungsgatan 37, Stockholm, Sweden, 111 56
Grabenstrasse 25, Baar, Switzerland, 6340
ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ, Istanbul, Turkey, 34394
Somerset House, Redhill, United Kingdom, RH1 1LU
70 London Road, Twickenham, London, Regal House 8th Floor, London, United Kingdom, TW13QS
Flat No 1923, Building No 1565, Block No 317, Diplomatic Area, Manama, Bahrain , Road No 1722
Office N°309, Building 7, Dubai, UAE, Dubai Outsource City, United Arab Emirates
2501-2502, The Prism Tower, Business Bay, Dubai, UAE, (United Arab Emirates)
Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, (United Arab Emirates)