For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at

Worldwide office locations

We now operate in over 60 markets across five continents and employ over 1,500 international payments experts in more than 40 offices worldwide, which you can see below.

If you are a shopper with a tax refund enquiry, please click here:

Contact Us

Americas (11)


4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11


Al Mamoré, 503 - 11 andar - conj 112 , Barueri, Sao Paulo, Brazil, 06454-040


140 Yonge St, Suite 200, Toronto, Canada, MC51X6


Calle 71 #6-21 office: 601 , Bogota, Colombia, Colombia

Costa Rica

Centro Corporativo Plaza Roble, Edificio 5, Oficina 517, San Rafael de Escazú, San Jose, Costa Rica, 10203


Avenida Paseo de la Reforma #206, Torre Reforma Latino Piso 38, Colonia Juarez, Cuauhtemoc, Mexico City, Mexico, 06600


Avenida Angamos Oeste 651, oficina 804, Miraflores, Lima, Peru, 00018

USA - Alpharetta

11675 Great Oaks Way, Suite 130, Alpharetta, GA, USA, 30022

USA - Garden City

600 Garden City - Suite 207, Garden City, USA, 11530

USA - Melbourne

100 Rialto Place, Suite 950, Melbourne USA, USA, 32901

USA - New Castle

100 W. Commons Boulevard, Suite 200, DE, New Castle, USA, 19720

Asia Pacific (4)

China - Beijing

Finance Fortune Center, No.18 Xizhimenwai Street, Xicheng District, Room A1737, Block A,, Beijing, China, 100044

China - Hong Kong

Suites 801-5, 8/ F North Tower, World Finance Centre, Harbour City, Hong Kong, China, Kowloon

China - Shanghai

Unit 112, 17/F, Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120


12 Eu Tong Sen Street, Floor #04-171 The Central, Singapore, Singapore, 059819

Europe (28)


Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010


Avenue Louise 523, Brussels, Belgium, 1050


44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042

Czech Republic

Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00


Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100

Finland - Helsinki

Itamerenkatu 1, Helsinki, Finland, 00180

Finland - Lappeenranta

Brahenkatu 5, Lappeenranta, Finland, 53100


140 Boulevard Malesherbes, Paris, France, 75017


Sapporobogen 6-8, Munich, Germany, 80637


246 Mesogeion, Holargos, Athens, Greece, 155 61


Aðalstræti 2, Reykjavik, Iceland, 101

Ireland - Dublin

Chase House, Malahide Road, City Junction Business Park, Dublin, Ireland, 17

Ireland - Dublin

8 Claremont Road, Sandymount, Dublin, Ireland, D4

Ireland - Galway

Martin House, Dangan, Galway, Ireland, H91 AO6C

Ireland - Tully

Tully Business Park, Ballinahown, Tully, Ireland, AANN NAA

Italy - Milan

Corso Europa 22, Milan, Italy, 20122

Italy - Rome

Via Gregoriana 54, Rome, Italy, 00187


Suite 56 Level 2, Savoy Shopping Arcade, Republic Street, Valletta, Malta, VLT 1112


Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM


Tollbugata 8b, Oslo, Norway, 0152


Domaniewska 39, Warsaw, Poland, 02-672


Rua Duque de Palmela, Nº2 – 4º esquerdo, Lisbon, Portugal, 1250-098


Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1,, Moscow , Russia, 119019


Calle del Príncipe de Vergara 108, Block Planta 10,, Madrid, Spain, 28002


Kungsgatan 37, Stockholm, Sweden, 111 56


Buchholzstrasse 2, Heerbrugg, Switzerland, 9435


ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ, Istanbul, Turkey, 34394


Somerset House, Redhill, United Kingdom, RH1 1LU

Middle East & Africa (3)


Flat No 1923, Building No 1565, Block No 317, Diplomatic Area, Manama, Bahrain , Road No 1722

UAE - Dubai (Prism Tower)

2501-2502, The Prism Tower, Business Bay, Dubai, UAE, (United Arab Emirates)

UAE - Dubai (Westburry Office Tower)

Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, (United Arab Emirates)