For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Worldwide office locations

We now operate in over 60 markets across five continents and employ over 1,500 international payments experts in more than 40 offices worldwide, which you can see below.

If you are a shopper with a tax refund enquiry, please click here:

Contact Us

Americas (11)

Bermuda

4th Floor Washington Mall Phase II, 22 Church Street, Hamilton, Bermuda, HM11


Brazil

Al Mamoré, 503 - 11 andar - conj 112 , Barueri, Sao Paulo, Brazil, 06454-040


Canada

140 Yonge St, Suite 200, Toronto, Canada, MC51X6


Colombia

Calle 71 #6-21 office: 601 , Bogota, Colombia, Colombia


Costa Rica

Centro Corporativo Plaza Roble, Edificio 5, Oficina 517, San Rafael de Escazú, San Jose, Costa Rica, 10203


Mexico

Avenida Paseo de la Reforma #206, Torre Reforma Latino Piso 38, Colonia Juarez, Cuauhtemoc, Mexico City, Mexico, 06600


Peru

Avenida Angamos Oeste 651, oficina 804, Miraflores, Lima, Peru, 00018


USA - Alpharetta

11675 Great Oaks Way, Suite 130, Alpharetta, GA, USA, 30022


USA - Garden City

600 Garden City - Suite 207, Garden City, USA, 11530


USA - Melbourne

100 Rialto Place, Suite 950, Melbourne USA, USA, 32901


USA - New Castle

100 W. Commons Boulevard, Suite 200, DE, New Castle, USA, 19720


Asia Pacific (4)

China - Beijing

Finance Fortune Center, No.18 Xizhimenwai Street, Xicheng District, Room A1737, Block A,, Beijing, China, 100044


China - Hong Kong

Suites 801-5, 8/ F North Tower, World Finance Centre, Harbour City, Hong Kong, China, Kowloon


China - Shanghai

Unit 112, 17/F, Hang Seng Bank Tower, 1000 Lujiazui Ring Road, Pudong, Shanghai, China, 200120


Singapore

12 Eu Tong Sen Street, Floor #04-171 The Central, Singapore, Singapore, 059819


Europe (28)

Austria

Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010


Belgium

Avenue Louise 523, Brussels, Belgium, 1050


Cyprus

44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042


Czech Republic

Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00


Denmark

Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100


Finland - Helsinki

Itamerenkatu 1, Helsinki, Finland, 00180


Finland - Lappeenranta

Brahenkatu 5, Lappeenranta, Finland, 53100


France

140 Boulevard Malesherbes, Paris, France, 75017


Germany

Sapporobogen 6-8, Munich, Germany, 80637


Greece

246 Mesogeion, Holargos, Athens, Greece, 155 61


Iceland

Aðalstræti 2, Reykjavik, Iceland, 101


Ireland - Dublin

Chase House, Malahide Road, City Junction Business Park, Dublin, Ireland, 17


Ireland - Dublin

8 Claremont Road, Sandymount, Dublin, Ireland, D4


Ireland - Galway

Martin House, Dangan, Galway, Ireland, H91 AO6C


Ireland - Tully

Tully Business Park, Ballinahown, Tully, Ireland, AANN NAA


Italy - Milan

Corso Europa 22, Milan, Italy, 20122


Italy - Rome

Via Gregoriana 54, Rome, Italy, 00187


Malta

Suite 56 Level 2, Savoy Shopping Arcade, Republic Street, Valletta, Malta, VLT 1112


Netherlands

Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM


Norway

Tollbugata 8b, Oslo, Norway, 0152


Poland

Domaniewska 39, Warsaw, Poland, 02-672


Portugal

Rua Duque de Palmela, Nº2 – 4º esquerdo, Lisbon, Portugal, 1250-098


Russia

Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1,, Moscow , Russia, 119019


Spain

Calle del Príncipe de Vergara 108, Block Planta 10,, Madrid, Spain, 28002


Sweden

Kungsgatan 37, Stockholm, Sweden, 111 56


Switzerland

Buchholzstrasse 2, Heerbrugg, Switzerland, 9435


Turkey

ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ, Istanbul, Turkey, 34394


UK

Somerset House, Redhill, United Kingdom, RH1 1LU


Middle East & Africa (3)

Bahrain

Flat No 1923, Building No 1565, Block No 317, Diplomatic Area, Manama, Bahrain , Road No 1722


UAE - Dubai (Prism Tower)

2501-2502, The Prism Tower, Business Bay, Dubai, UAE, (United Arab Emirates)


UAE - Dubai (Westburry Office Tower)

Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, (United Arab Emirates)


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