For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

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If you have a query about your tax refund progress, please click here.

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We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

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Tax Refund Customer Services

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Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Planet Best Rate

Ensuring you get get the best exchange rate when you pay in your own currency

When you pay in your own currency using Planet’s Pay in Your Currency service, Planet Best Rate ensures that you get the best exchange rate on your Visa or MasterCard transactions or we will refund you 150% of the difference.

 

When using a Visa or MasterCard at participating merchants, you will be offered Pay in Your Currency, which gives you the choice of paying in your own currency, rather than the local currency.

 

By opting to pay in your own currency, your credit card receipt will show the exchange rate, the local currency amount, and your exact own currency amount at the point of sale. This eliminates all uncertainties about the cost of your purchases and Planet Best Rate means you will always get the best exchange rate or we refund you 150% of the difference!

Benefits

As an international traveller, Planet Best Rate gives you complete peace of mind when paying by credit card in a foreign country. Not only are you getting the best exchange rate on the transaction but by selecting the option to pay in your own currency you can benefit from the following;

 

  • Simplicity: The transaction will be converted automatically; avoid calculating how much something costs in your home currency.
  • Transparency: You will be able to see the exact amount that will appear on your credit card statement.
  • Certainty: Avoid nasty surprises later; your transaction will be locked in your currency and this will not be influenced by any currency fluctuations.
  • Convenience: Simplify your overseas' accounting, and take advantage of the best exchange rate and of the lowest exchange fee.

The Planet Best Rate exchange rates are updated daily and are always extremely competitive with the rates offered by credit card issuers. In the unlikely event that your credit card issuer was offering a more advantageous exchange rate, we will refund you 150% the difference. Terms and conditions apply.

To claim your Planet Best Rate refund, please send us each of the below via email for your claim to be valid - just click the button to email us:

 

  • Your full name
  • Your home address
  • Your country of residence
  • The country you made your payment in
  • The shop you made your payment in
  • An image or scan of the receipt
  • A image or scan of your bank statement
  • Your email address

Send us the above details to claim your refund

Email your claim

Terms & Conditions

The Planet Best Rate Currency Guarantee is a service offered to cardholders through participating merchants using the Planet Pay in Your Currency service in Austria, Colombia, Germany, France, Ireland, Italy, Mexico and the United Kingdom. 

 

Upon agreement of the cardholder, Visa and MasterCard* payment transactions will be converted to the currency of the cardholder’s card account at the point of sale by the merchant using the Planet PYC exchange rate that is equivalent to, or better than, that offered by the cardholder’s card issuer. The exchange rates offered are updated daily on all POS devices, are competitive and similar or better than those offered by the card issuer. By choosing to accept the PYC exchange rate, the cardholder has the certainty of knowing the exact value of their transaction in their own currency at the point of sale.

*Visa only in Colombia.

Guarantee

 

In the unlikely event that a cardholder can show that they were financially affected by choosing to have their transaction converted at the point of sale using the Planet PYC exchange rate, Planet will, subject to these terms and conditions, refund to the cardholder 150% of the difference between the price calculated using the Planet PYC exchange rate used to convert their transaction and the price calculated using the rate of exchange offered by their issuing bank on the same day on the same credit card. Some credit card issuers may charge a fee for card usage overseas irrespective of the currency in which the card transactions are charged. Our currency guarantee does not cover such fees.

 

The cardholder can complete the claim form and submit hardcopy evidence of the Planet PYC transaction receipt and a credit card statement showing both the Planet PYC transaction and another transaction, on the same day and the same credit card, converted by the issuing bank using the issuing bank exchange rate. Claim forms and required paperwork must be submitted to Planet for review within 60 days of the card transaction date to which the claim relates.

 

 

Cardholder claims will be investigated within 10 days and once verified, the cardholder will receive a refund to their credit card for 150% of the difference between the transaction amount originally charged using the Planet PYC exchange rate and what the transaction amount would have been, if the transaction had been converted by the card issuer taking into account all fees and charges. Planet's determination of the validity of a claim is final.

 

 

It is understood that any claim or dispute in connection with the Planet Best Rate currency guarantee service does not provide a cardholder with the right to initiate a chargeback in relation to a card transaction. Planet is not responsible for, nor shall it be bound by any statements or representations regarding the Planet Best Rate currency guarantee service made by any third party. The Terms and Conditions of the Planet Best Rate currency guarantee are governed by and construed in accordance with the laws of the Republic of Ireland and any disputes are subject to the jurisdiction of the Irish Courts.

The Planet Best Rate currency guarantee may be withdrawn at any time.

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