For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Planet Best Rate

Ensuring you get get the best exchange rate when you pay in your own currency

When you pay in your own currency using Planet’s Pay in Your Currency service, Planet Best Rate ensures that you get the best exchange rate on your Visa or MasterCard transactions or we will refund you 150% of the difference.

 

When using a Visa or MasterCard at participating merchants, you will be offered Pay in Your Currency, which gives you the choice of paying in your own currency, rather than the local currency.

 

By opting to pay in your own currency, your credit card receipt will show the exchange rate, the local currency amount, and your exact own currency amount at the point of sale. This eliminates all uncertainties about the cost of your purchases and Planet Best Rate means you will always get the best exchange rate or we refund you 150% of the difference.

The Planet Best Rate exchange rates are updated daily and are always extremely competitive with the rates offered by credit card issuers. In the unlikely event that your credit card issuer was offering a more advantageous exchange rate, we will refund you 150% the difference. Terms and conditions apply.

Planet Best Rate refund

To claim your Planet Best Rate refund, please send us each of the below via email for your claim to be valid - just click the button to email us:

Your full name

Your home address

Your country of residence

The country you made your payment in

The shop you made your payment in

An image or scan of the receipt

A image or scan of your bank statement

Your email address

Send us the above details to claim your refund

Email your claim

Terms & Conditions

The Planet Best Rate Currency Guarantee is a service offered to cardholders through participating merchants using the Planet Pay in Your Currency service in Austria, Colombia, Germany, France, Ireland, Italy, Mexico and the United Kingdom. 

 

Upon agreement of the cardholder, Visa and MasterCard* payment transactions will be converted to the currency of the cardholder’s card account at the point of sale by the merchant using the Planet PYC exchange rate that is equivalent to, or better than, that offered by the cardholder’s card issuer. The exchange rates offered are updated daily on all POS devices, are competitive and similar or better than those offered by the card issuer. By choosing to accept the PYC exchange rate, the cardholder has the certainty of knowing the exact value of their transaction in their own currency at the point of sale.

*Visa only in Colombia.

Guarantee

 

In the unlikely event that a cardholder can show that they were financially affected by choosing to have their transaction converted at the point of sale using the Planet PYC exchange rate, Planet will, subject to these terms and conditions, refund to the cardholder 150% of the difference between the price calculated using the Planet PYC exchange rate used to convert their transaction and the price calculated using the rate of exchange offered by their issuing bank on the same day on the same credit card. Some credit card issuers may charge a fee for card usage overseas irrespective of the currency in which the card transactions are charged. Our currency guarantee does not cover such fees.

 

The cardholder can complete the claim form and submit hardcopy evidence of the Planet PYC transaction receipt and a credit card statement showing both the Planet PYC transaction and another transaction, on the same day and the same credit card, converted by the issuing bank using the issuing bank exchange rate. Claim forms and required paperwork must be submitted to Planet for review within 60 days of the card transaction date to which the claim relates.

 

 

Cardholder claims will be investigated within 10 days and once verified, the cardholder will receive a refund to their credit card for 150% of the difference between the transaction amount originally charged using the Planet PYC exchange rate and what the transaction amount would have been, if the transaction had been converted by the card issuer taking into account all fees and charges. Planet's determination of the validity of a claim is final.

 

 

It is understood that any claim or dispute in connection with the Planet Best Rate currency guarantee service does not provide a cardholder with the right to initiate a chargeback in relation to a card transaction. Planet is not responsible for, nor shall it be bound by any statements or representations regarding the Planet Best Rate currency guarantee service made by any third party. The Terms and Conditions of the Planet Best Rate currency guarantee are governed by and construed in accordance with the laws of the Republic of Ireland and any disputes are subject to the jurisdiction of the Irish Courts.

The Planet Best Rate currency guarantee may be withdrawn at any time.

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