In the unlikely event that a cardholder can show that they were financially affected by choosing to have their transaction converted at the point of sale using the Planet PYC exchange rate, Planet will, subject to these terms and conditions, refund to the cardholder 150% of the difference between the price calculated using the Planet PYC exchange rate used to convert their transaction and the price calculated using the rate of exchange offered by their issuing bank on the same day on the same credit card. Some credit card issuers may charge a fee for card usage overseas irrespective of the currency in which the card transactions are charged. Our currency guarantee does not cover such fees.
The cardholder can complete the claim form and submit hardcopy evidence of the Planet PYC transaction receipt and a credit card statement showing both the Planet PYC transaction and another transaction, on the same day and the same credit card, converted by the issuing bank using the issuing bank exchange rate. Claim forms and required paperwork must be submitted to Planet for review within 60 days of the card transaction date to which the claim relates.
Cardholder claims will be investigated within 10 days and once verified, the cardholder will receive a refund to their credit card for 150% of the difference between the transaction amount originally charged using the Planet PYC exchange rate and what the transaction amount would have been, if the transaction had been converted by the card issuer taking into account all fees and charges. Planet's determination of the validity of a claim is final.
It is understood that any claim or dispute in connection with the Planet Best Rate currency guarantee service does not provide a cardholder with the right to initiate a chargeback in relation to a card transaction. Planet is not responsible for, nor shall it be bound by any statements or representations regarding the Planet Best Rate currency guarantee service made by any third party. The Terms and Conditions of the Planet Best Rate currency guarantee are governed by and construed in accordance with the laws of the Republic of Ireland and any disputes are subject to the jurisdiction of the Irish Courts.
The Planet Best Rate currency guarantee may be withdrawn at any time.
