For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


Flexible and easy Tax Refund solutions

Redefining convenience and flexibility for both Shoppers and Merchants, we manage over 600 refund points across more than 30 countries, as well as eight different refund methods.

This means we can refund millions of your international shoppers every year.

In-store cash and VAT off

City cash

Airport cash

Home country cash

Credit card

Alipay

If you have any questions about any of our Tax Free products, we would love to hear from you!

Contact Us

Montenapoleone Card (Italy)

Etihad guest miles

Digital, flexible Tax Refund products

 

For any in-store environment

For all international shoppers

With simplicity and ease-of-use at their heart

To enable a fast and seamless Tax Refund process

Explore our range of digital and customisable Tax Free products

Planet Tax Free
Privacy