For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Hospitality Payment Services

Faster and safer digital payments experience for hotel and restaurant guests

Highest level of security

Proprietary Planet technology with 3C integration hosted in a P2PE PCI Level 1 infrastructure

Full integration

Fully integrated with Property Management Software (PMS) or Point of Sale (POS) enterprise systems

Contactless payments

A single entry point to faster, safer, digital contactless payment methods,

Digital wallets

A service that works for Alipay, WeChat Pay, Google Pay and Apple Pay

An integrated digital payments service for Merchants operating across Europe in the Hospitality and Food & Beverage sectors. 

A solution that delivers all the required payment services, including acquiring and processing, on a single platform.

 

When Merchants select Planet, they benefit from a full range of Hospitality payments services covering acquiring, acceptance, gateway processing, reporting and intelligence. The service offers a single entry point to faster, safer, digital contactless payment methods. Hoteliers and restaurants can also offer a better payments experience for Chinese guests as the combined service acquires for Alipay and WeChat Pay.

  • Acquiring & Processing
  • Currency Conversion
  • Integra Platform
  • Integra Terminal Application
  • Tokenisation
  • Digital Gateway
  • Clearing & Settlement
  • Risk Management
  • Consolidated Reporting

Acquire all major international card schemes, popular digital wallets including Google Pay and Apple Pay, and process for American Express.

Benefit from value-added services including data and insight, and currency conversion

The combined Hospitality payment service delivers all the required payment services – acquiring and processing, acceptance and reporting – on a single platform. By operating an integrated payments service, Merchants can provide frictionless order and payment services, make efficiency savings and build a comprehensive guest profile. 
 
  • Proprietary Planet technology with 3C integration is hosted in a P2PE PCI Level 1 infrastructure
  • Fully integrated with Property Management Software (PMS) or Point of Sale (POS) enterprise systems
  • Wide range of next-generation terminal devices
  • Secure platform that unifies multiple payment channels, point of sale, online and omni-channel
  • Digital gateway leverages payment acceptance across channels and powers integration to enterprise systems
  • Planet Merchant Services Merchant acquiring for Visa, Mastercard and UnionPay, processes for American Express and acquires for Google Pay, Apple Pay, Alipay and WeChat Pay
  • Planet Merchant Services is licenced to acquire across all 30 EEA countries, the UK and Switzerland
  • Currency conversion service at POS offers access to over 150 currencies
  • Additional data, insight and marketing services, helping you offer a better payments experience for your guests and grow your revenue from payment services.

Benefit from the efficiencies of managing a single payment platform

Improve your guest experience and optimise revenue.

Contact us
Privacy