For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Helping acquirers minimise risk and decrease fraud

System access

We offer Acquirers customised access control that ensures only users with the appropriate authority can access selected functions or view sensitive data. Detailed security audit reporting of individual users and IP blocking to limit remote access are also available.

Fraud and risk monitoring

Acquirers can use our fraud monitoring tools to suspend or reserve merchant funds if fraudulent activity is suspected or identified as transactions process through our systems. A range of velocity limits are available including sales volumes, ticket amounts, ticket counts, credit and chargeback ratios. We also offer a service whereby acquirers and merchants can disallow transactions initiated from a specific IP range, BIN range or all cards issued in selected countries.

Portfolio risk management

An optional portfolio-level service, where an Acquirer's daily post-clearing transaction data is compared against established fraud flags, generating exception flags based upon daily activity and defined periods of time. Exception flags to daily parameters include the number of duplicate cards in a period, the average ticket allowed, percent of credits, sales, keyed transactions and chargebacks allowed. Extended period exceptions are also monitored. 

Learn more about our Risk Management Services today

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