For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Combining payments with virtual products and services

Our Commercial Services Platform (CSP) empowers more versatile, flexible POS terminal capabilities, allowing merchants to do more with the hardware that’s already on their counter.

 

Instead of having one terminal for virtual services like mobile top-up or lottery, and a separate terminal for debit/credit card payments, our CSP allows these various products and services to exist on one device, and be managed remotely through one centralised platform.

Enabling a single terminal to function as one interface, our Commercial Services Platform allows for one terminal to facilitate the processing of electronic transactions from multiple suppliers, and to supplement and modify product SKUs and terminal menus remotely on the fly.

 

Our innovative processing solutions have allowed us to overcome local and technical limitations in frontier markets where cash is still dominant, to expand card acceptance and deliver value-add solutions that enable merchants there to conduct business more efficiently.

Our goal is to deliver a powerful, new feature-rich processing solution to acquirers and merchants on a worldwide basis.


Designed to be delivered quickly while minimising the need for any development or changes to the acquirer’s existing systems.

Some of these financial and non-financial transactions include: Card Payments, Pre-Paid Airtime, Bill Payment and Mobile Top-Up

Our CSP also serves as a revenue opportunity for terminal distributors, whether they are ISOs selling payment processing terminals or sellers of pre-paid virtual goods and services.

 

ISOs and other distributors can sell more to their merchant channels, by adding additional products to terminals they’ve already placed.

Why not get in touch to see how our CSP can help you

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