For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Architecture built to be flexible, portable and scalable

We deploy a single, currency-neutral platform supporting acquirers, processors and merchants across multiple countries and regions.

Our proprietary Merchant Accounting System offers robust clearing and settlement services suited to your business needs.

Key Functionalities

Full multi-currency enablement and support of in-country processing, including; Host-driven exchange rates that can vary by region and merchant, per-transaction FX markup methodology and Flexible exchange rate sourcing

Multiple language support for acquirers and merchants, including Mandarin and Cantonese

Clearing of Visa, MasterCard, American Express and JCB

Intra-country (domestic), Intra-regional and Inter-regional interchange support

Flexible merchant pricing structures, including Bundled, Unbundled, Pass Through, 2-Tier and 3-Tier Pricing

Online Exception and Chargeback management tools

Best-in-class online reporting and reconciliation portal, and exception and chargeback management tools for acquirers, processors and merchants across all verticals

Reporting includes Seven-level acquirer hierarchy and Six-level Merchant Chaining, across regions, markets, and currencies

Learn more about our clearing and settlement services

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