For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund.
If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
You can also download the Planet App to track your refund from your mobile at any time.
Please contact us.
We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
If you have not been paid after 5 days, please email us at
Hardware and software that accepts the payment
Present the price in local currency
Process international payments simply
Services to optimise and ensure revenue
Payments accepted:
Alipay and WeChat Pay coming in 1H 2019!
Payments accepted:
Alipay and WeChat Pay coming in 1H 2019!
We can provide merchants with the latest in payment terminals fully configured to support international payments either directly or via your existing Payment Service Provider or acquirer.
We can provide merchants with the latest in payment terminals fully configured to support international payments either directly or via your existing Payment Service Provider or acquirer.
It is not just about card payments.
Digital wallets and mobile payments are fast becoming "the norm" for international shoppers.
It is not just about card payments.
Digital wallets and mobile payments are fast becoming "the norm" for international shoppers.
We deliver secure payment processing to over 100 of the world's leading banks. Our multi currency authorisation and capture processing services remove complexity from the payments process and our clearing and settlement services leverage flexible exchange rate sourcing to ensure margin and revenue is optimised.
We provide regular reporting services so that your management of international payments can be managed and improved. We monitor for fraud and risk as transactions are identified in our systems. A range of limits can be applied, including and not limited to sales volumes, transaction volumes, credit and chargeback ratios. Our solutions are PCI and GDPR compliant.
Our shopper promise: if the issuing bank FX rate is better than the rate provided by Planet, we offer the shopper a refund of 150% of the difference.
Our shopper promise: if the issuing bank FX rate is better than the rate provided by Planet, we offer the shopper a refund of 150% of the difference.
