For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Accept payments from all popular international payment methods, in store through one single terminal and online.
Offer prices in local currency to help international customers spend more.
Process tax refunds quickly in store at POS and offer more refund methods, including via digital wallets.
Training and support services, consolidated reporting and risk management to protect revenue.
A suite of services that helps you grow footfall, and increase your conversion rates, ATVs and loyalty.
Our all-in-one integrated payment solution delivers a better experience for your international customers, helping you to unlock additional revenue and margin.
With Planet Merchant Services you consolidate multiple suppliers into a single payments partnership and benefit from increased operational efficiencies, and the time and costs savings this delivers.
Accept payments from all popular payment methods - include high value contactless - through one terminal.
Accept payments from all popular payment methods - include high value contactless - through one terminal.
We provide the latest Verifone and PAX payment terminals fully configured to support international payments directly. We can also work with your existing Payment Service Provider or Acquirer.
We provide the latest Verifone and PAX payment terminals fully configured to support international payments directly. We can also work with your existing Payment Service Provider or Acquirer.
Digital wallets and mobile payments are fast becoming "the norm" for international shoppers.
Digital wallets and mobile payments are fast becoming "the norm" for international shoppers.
Planet Merchant Services Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services [Register Number 815854]. Registered in England & Wales under company number 08791017.
Registered Office: Somerset House, 47-49 London Road, Redhill, Surrey RH1 1LU. Planet Merchant Services is regulated by the ACPR (Autorité de Contrôle Prudentiel et de Résolution) in France. Planet Merchant Services is licensed to offer acquiring in the EEA 31 countries and Switzerland. Learn about Planet Merchant Services complaints process.
