For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.


There is no need to include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.

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For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

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We will update your tax refund status once we receive your Tax Free form.


If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.


If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).

Tax Refund Customer Services

Your refund has been paid!


Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at

Optimise international shopping revenues

Our suite of payment services provides merchants with the ability to accept payments from cards and digital wallets popular with international shoppers.


We optimise revenue by providing currency conversion at point of sale and online, and simplify international payment processing.

Key services


Hardware and software that accepts the payment


Present the price in local currency


Process international payments simply


Services to optimise and ensure revenue


Want to grow your revenues from international shoppers?  Just drop us a line

Contact Us


International Payment processing

We deliver secure payment processing to over 100 of the world's leading banks. Our multi currency authorisation and capture processing services remove complexity from the payments process and our clearing and settlement services leverage flexible exchange rate sourcing to ensure margin and revenue is optimised.

Reporting and Risk Management

We provide regular reporting services so that your management of international payments can be managed and improved. We monitor for fraud and risk as transactions are identified in our systems. A range of limits can be applied, including and not limited to sales volumes, transaction volumes, credit and chargeback ratios. Our solutions are PCI and GDPR compliant.


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Planet Merchant Services is regulated by the Financial Conduct Authority in the United Kingdom