For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.


There is no need to include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.

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For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

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We will update your tax refund status once we receive your Tax Free form.


If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.


If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).

Tax Refund Customer Services

Your refund has been paid!


Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at

Flexible payments processing overseas or at-home, by mobile or card

In-Country Domestic Processing

Localised payments process

Our like-to-like processing is localised from acceptance to settlement, while our global payments network connects to more than 200 card acquirers in more than 160 countries

Overseas markets

If you are looking to target customers in foreign markets, and settle in those foreign currencies, our gateway will provide you with a direct connection to local banks to accept and settle local payments

Benefits include

You avoid cross-border fees, eliminate third-parties, and optimise the acceptance rate (N.B. *Legal entity in region of settlement is required)

Head back to Global Gateway page

Global Gateway

Local & Alternative Payment Acceptance


The optimal payment set-up for every market helps you capture more sales by offering the optimal payment set-up for every market.


Our merchants have access to over 300 local and alternative payment types around the world, allowing them to target specific markets by accepting popular payment types.


Popular payment types we work with:

American Express | ASYA CARD | AXESS | Boleto | +bonus | CABAL | BLEUE | UnionPay | Diners Club | Discover | elo | eps | giropay | Hipercard | Interac Online | iPara | JCB | Klarna | Maestro | MasterCard | Skrill | PayPal | POLi | ServiRed | SOFORT | Trustly | Ukash | Visa | Yandex

Mobile SDK

Sell via your app

A simple solution for selling online products through your mobile app. Merchants can safely and securely integrate in-app payments into their mobile app.

Allow in-app payments

Merchants can safely and securely integrate our ready-made, customisable checkout screens, build payment forms and check-out proces, and process the transaction on our framework

Save time

Speed up the development process by eliminating design and implementation using our screens to define a customisable checkout flow that integrates seamlessly into your application

Explore more of our payments products

Planet Payments

Credit Card Processing


In today’s competitive marketplace, consumers expect to be able to pay by credit card because it is fast and convenient.


As an online payment processor, we facilitate the acceptance of all major credit and signature debit cards including Visa, MasterCard, American Express, Discover and JCB.

Give us a call to discuss our payment processing solutions

Contact Us