For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.


There is no need to include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.

We are sorry but barcode number:

Wasn't found in our system.

For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)

Enter your voucher's barcode number:

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.


We will update your tax refund status once we receive your Tax Free form.


If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.


If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).

Tax Refund Customer Services

Your refund has been paid!


Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at

Offering superior account protection

Our Fraud and Security tools afford merchants the peace of mind needed to remain focussed on growing their business.


The gateway is compliant with all major card associations’ rules and regulations. We employ the latest in encryption tools and secure socket layering.

Make your website more secure for your customers today

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Our suite of Fraud & Security tools

Secure Tokenisation

Merchants achieve PCI compliance by no longer storing shoppers' sensitive card details due to our random unique token generator - for each customer, and each of their credit or electronic check payment accounts. Simply submit this token each time a shopper makes a purchase or payment, and provide convenience and security for your shoppers.

3-D Secure Payer Authentication

An added layer of security for online credit and debit card transactions, validating that the online shopper is also the cardholder. Cardholders can create a PIN, or ‘secure code', and assign it to their credit card for confirmation by their provider during checkout. Without it, merchants are liable for fraudulent transactions.

Enhanced Fraud Protection

Our fraud services, powered by Kount, help minimise and prevent authorisation and chargeback fees, while maximising legitimate transactions. Enhanced Fraud Protection services are customisable to help you control how suspicious transactions are handled, allowing you to approve, decline or hold transactions for manual review.

Learn more about Data Breach Protection

Data Breach FAQs

Enhanced fraud protection services

  • Dynamic Order Linking – the ability to link transactions based on direct and indirect relationships to each other in order to identify fraudulent persona.

  • Dynamic Scoring – continuous monitoring of transactions, rather than a one-shot evaluation approach, gives merchants an added edge in the fight against fraud.

  • Device Fingerprinting – a proprietary and patented technique that provides a unique device fingerprint and identification of each device placing online orders.

  • Affiliate Fraud Detection –A fraud tool set specifically aimed at the prevention of affiliate related fraud schemes through the order linking technologies as described above.

How PCI Compliance affects you