For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.

 

There is no need to include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

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Wasn't found in our system.


For more information, please click here to provide specific information for us to help you. (Please have your voucher number to hand.)



Enter your voucher's barcode number:

Track my refund

Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

If you need further help, please use the links below:

We're waiting to receive your stamped vouchers.

 

We will update your tax refund status once we receive your Tax Free form.

 

If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.

 

If you have queries on the refund status, please fill out this form for your voucher(s). 

Please contact us.

We're having difficulty processing your voucher - please use this form for your voucher(s).



Tax Refund Customer Services

Your refund has been paid!

 

Refunds can take up to 3-5 days to appear on account statements.

 

If you have queries on the refund status, please fill out this form for your voucher(s).


If you have not been paid after 5 days, please email us at


International payments platform for secure, global eCommerce

Our global gateway provides US and Canadian merchants reliable PCI compliant multi-currency payment solutions and complete end-to-end online credit card processing for both web and iOS and Android mobile devices. 

Are you a developer?  Head over to our portal

Developer portal

Core gateway services

Integration options

 

We offer several integration options for merchants to easily and securely connect to our network.

Our robust technology also provides payments solutions for web as well as iOS or Android mobile devices.

Server-to-Server

With our Server-to-Server option, merchants can send customers payments for processing to our Payment Gateway and receive a response in XML. This option offers flexibility to easily integrate with your existing business systems, and is fully customisable to meet your needs.

Hosted Payment Widget

PIPE is our fully PCI DSS 3.0 compliant widget-based payment form that integrates with your payment page. Our hosted payment widget is fully adaptable to your website design, and offers a seamless checkout process that boosts conversion rates. PIPE automatically detects the type of device a shopper is using and adjust the rendering accordingly.

eTerminal

Our secure virtual terminal allows you to accept payments via any web browser. This option offers complete, secure online payment functionality with no integration required.

Smartphones

Our robust technology also provides payments solutions for web as well as iOS or Android mobile devices.

Merchant Support

Contact Us

Merchant Support: Phone: 1-866-704-4729 Fax: (302)326-0664 Sales Support: Phone: 1-800-489-0174

Certified Partners

 

Certify with us and we will become your trusted partner in providing end-to-end solutions to all merchants of any size

Processing Partners

  • Fidelity Information Services

  • TSYS

  • FDR

  • Cardworks Processing

  • Planet Payment

  • Elavon

  • First Data* (*Omaha clearing only)

Integrated to our Payment Gateway

  • Charter Software
  • MBS Books
  • ExaDigm

Integrated Shopping Carts

  • Magento
  • osCommerce

Referral Programmes

 

Enjoy a new source of revenue with minimal additional work.

 

If your merchants can benefit from our Global Gateway and innovative multi-currency processing solutions, you can easily earn an additional revenue stream through our Affiliate Referral programme.

New revenue source

If your merchants can benefit from our Global Gateway and innovative multi-currency processing solutions, you can easily earn an additional revenue stream through our Affiliate Referral program.

We pick up your baton

Simply refer your merchants to us, and we’ll handle the setup, billing and ongoing support. Receive commission for each referral sale we close, as well as a portion of the ongoing monthly fees and transaction fees generated for the lifetime of the merchant’s account.

Broad feature set

Real-time, comprehensive reporting, through a robust payment gateway, with multi-Currency solutions.

We manage it for you

We manage your Merchant Services Portfolio, from signing up merchants all the way to handling your customer service calls. You won’t have to manage direct sales and/or operational responsibilities. As you refer customers to us, we handle the sales, maintenance, and risk of the merchants.

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