For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Expand into foreign markets by pricing in multiple currencies, and getting paid in your own

Increase global sales

Shoppers today come from all over the world. Browse in Your Currency is a valuable, easy-to-implement solution for merchants looking to attract new, foreign shoppers.

Multiple currency solution

Unlike other currency providers, our solution does not require the set-up of an international entity or any foreign bank or wire transfer fees. We currently offer over 100 cardholder currencies - with fixed or variable pricing - that helps merchants meet their specific business and revenue goals.

Static price setting

For those products that should be priced regardless of daily foreign exchange fluctuations, pricing can be set for each product - for each currency - ensuring that the price will remain static.

User-selected currency pricing

Provide your customers with a drop-down menu or an icon to change the website pricing to their own currency. Changing the language along with the currency is best practice to attract the most international customers.

At checkout

Pricing is automatically calculated for the entire shopping cart total at the time of checkout - the fastest and simplest way to add multiple currencies to your website.

Benefits for merchants

Benefits for customers

Find out how you can increase your global sales today

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