For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
Shoppers today come from all over the world. Browse in Your Currency is a valuable, easy-to-implement solution for merchants looking to attract new, foreign shoppers.
Unlike other currency providers, our solution does not require the set-up of an international entity or any foreign bank or wire transfer fees. We currently offer over 100 cardholder currencies - with fixed or variable pricing - that helps merchants meet their specific business and revenue goals.
For those products that should be priced regardless of daily foreign exchange fluctuations, pricing can be set for each product - for each currency - ensuring that the price will remain static.
Provide your customers with a drop-down menu or an icon to change the website pricing to their own currency. Changing the language along with the currency is best practice to attract the most international customers.
Pricing is automatically calculated for the entire shopping cart total at the time of checkout - the fastest and simplest way to add multiple currencies to your website.
1st March 2021: Planet has enhanced its European Retail offering to support digital VAT refunds, digital and card payment acceptance and currency conversion services all processed on a single android device