For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
Accept payments from all popular international payment methods, in store through one single terminal and online.
Offer prices in local currency to help international customers spend more.
Process tax refunds quickly in store at POS and offer more refund methods, including via digital wallets.
Training and support services, consolidated reporting and risk management to protect revenue.
A suite of services that helps you grow footfall, and increase your conversion rates, ATVs and loyalty.
Our all-in-one integrated payment solution delivers a better experience for your international customers, helping you to unlock additional revenue and margin.
With Planet Merchant Services you consolidate multiple suppliers into a single payments partnership and benefit from increased operational efficiencies, and the time and costs savings this delivers.
Provide your international customers with the option and convenience of browsing and paying in their own currency. We provide currency conversion software that allows an international shopper to pay in their currency at POS through a single integrated all-in-one terminal. This enhanced service helps to generate more revenue from international payments.
A large percentage of shoppers leave websites when they cannot browse or shop in their currency or by using payment methods they are used to. Our Browse in Your Currency service provides prices to the shoppers in currencies that they are familiar working with. And it supports payments from card schemes or digital wallets that shoppers know and love.
Our team of researchers and data analysts provide the business intelligence, data and market insight that helps you improve sales performance.
Planet Merchant Services SAS is regulated by the ACPR (Autorité de Contrôle Prudentiel et de Résolution) in France. [Registration number 17278]. Registered Office: Tour Initiale, 1 Terrasse Bellini, 92919 Paris la Défense, France. Planet Merchant Services SAS is licensed to offer acquiring in EEA countries and Switzerland.
Planet Merchant Services Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services [Register Number 815854]. Registered in England & Wales under company number 08791017. Registered Office: Somerset House, 47-49 London Road, Redhill, Surrey RH1 1LU.
Learn about Planet Merchant Services complaints process.