For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
Planet and its associated companies operate an ethical and open approach to the way it does business. The company does not tolerate any form of unethical behaviour. Modern slavery is criminal activity and a violation of human rights. The deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain is unacceptable. For these reasons, slavery and human trafficking, including forced labour and unlawful child labour, are a matter of zero tolerance for the company.
The company recognises it has a responsibility to take a robust approach to slavery and human trafficking. Following the implementation of the Modern Slavery Act 2015 in the UK, the company is committed to maintaining and enforcing effective systems and controls to prevent slavery and human trafficking, within its corporate activities.
Human trafficking and slavery are crimes under UK and international law. These crimes exist in countries throughout the world. This policy statement defines the company’s commitment to ensuring human trafficking and slavery does not exist within its own business. It also defines how the company will make efforts to eradicate it from other businesses with whom it maintains a relationship, and from within its supply chain.
This policy applies to all individuals employed by Planet and its subsidiary and affiliated companies (referred to as Planet or the Company in this policy) including directors, employees, including part-time and fixed term employees (referred to as staff or employees in this policy) and to interns and work experience students, temporary and agency staff and Contractors and Consultants (referred to as associates in this policy).
Human trafficking: the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability. Or of the giving or receiving of payments or benefits to achieve the consent of a person having control over another person for the purpose of exploitation.
Forced labour: all work or service, not voluntarily performed, that is obtained from an individual under the threat of force or penalty.
Harmful child labour: consists of the employment of children which is economically exploitative, or is likely to be hazardous to, or interfere with, the child’s education, or to be harmful to the child’s health, or physical, mental, spiritual, moral or social development.
The detection and reporting of slavery is the responsibility of all employees. Employees should raise any concerns about any issue or suspicion of modern slavery in any part of the company’s business or supply chain at the earliest possible stage. Suitable channels of communication by which an employee can report confidentially, any suspicion of slavery, are detailed in the Planet Whistleblowing procedure.
The company will conduct ‘right to work’ checks on every employee within its employment. The company expects all of its supply chain to perform the same checks in accordance with the Immigration, Asylum and Nationality Act 2006.
The company expects its suppliers:
Suppliers will certify compliance with this policy and their adherence to relevant human trafficking and slavery laws in each of the relevant countries in which they operate.
Suppliers who are found to be engaged or to have engaged in human trafficking and slavery or which refuse to co-operate with any audit to verify compliance with his policy, will be liable to have any supply agreement, arrangement or other contract with Planet, terminated immediately, without compensation.
The company commits to taking all necessary steps to ensure both its workforce and suppliers engagement are free from the effects associated with modern slavery, human trafficking, and forced or bonded/imprisoned labour.
Any reported breach of this policy will be investigated and may lead to legal proceeding or disciplinary action, which subsequently could result in employee dismissal.
This policy replaces any previously published policy on this subject. This policy is for internal use only and should not be distributed outside Planet without written consent from the Policy Owner. This policy will be periodically reviewed. Any amendment to it and the effective date of the amendment will be notified to employees by the Company's HR Department. This may be by means of the Company's intranet or via use of notice boards.