For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Guests are coming back and that five-star service is no longer a dream or a distant memory.
They want a personalised, luxurious and safe stay. And they expect a digital experience from start to finish.
Make sure the way they pay for it all doesn't let them down.
Planet. That payment moment.
Guest experience is everything for us. As a lifestyle London hotel, we needed to partner with a payments company that understood our target guest experience; one that could help us re-imagine the guest journey. They also needed to move fast to help us deliver greater convenience, simplicity and more payment options. Having these services all on one stylish android terminal, fully integrated to the systems that run the business matches the experience we want to deliver to guests, allowing us to handle higher volumes while reducing friction.
Paul Rasche, Director of IT, Sea Containers London
We've all really missed going somewhere we really want to go, and that payment moment is a huge part of the pleasure. But have you got the right payments system to make sure you never miss a booking, and customers want to come back for more?
Prosper post-pandemic with a payments system that helps you and your customers get back to what life should be about.
Five ways your payments can help keep hotel tills ringing post pandemic
We're committed to providing our guests with a five-star experience at Champneys. We needed to find a payments company that shares our vision of delivering a luxury guest experience when they visit. Providing a wider range of payments options all on one stylish android terminal, fully integrated to our systems, allows us to deliver this. The support we've enjoyed from the whole team at Planet has been first-class as we've got ready to welcome our guests back after lockdown.
Nicola Eager, Commercial Director, Champneys
In our newly published Hospitality Report, "A five-star experience: Delight guests with technology and service", we look at ways in which hoteliers can exceed the digital expectations of clued-up guests at every stage of the guest journey.
Learn more about our Hospitality Report
We chose Planet because they were head and shoulders above the alternatives - responsive service, jargon free communications and perfect integration with Oracle OPERA and Simphony systems
Matthew Milliken, Managing Director, Mandolay
