For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Retail Payments

Payment acceptance and processing for any Retail customer journey

Secure, integrated Retail payments

 

Global Retail merchants benefit from omni-channel commerce in a single payment solution. Through one payment integration you can easily deploy our solution across multiple countries and channels adapted to local requirements. This standardised solution simplifies reconciliation and training requirements, saving time and staff resource. And your customers enjoy a consistent payment experience wherever they choose to shop.

Point-to-Point Encryption (P2PE) validation and PCI PTS 5.x certifications ensures top security

Our ability to integrate with all leading PoS systems ensures the payment experience matches your business needs

Single integration supports deployment and operation in multiple geographies

Flexible integrations for both static and mobile environments including self service solutions

A safe and secure payment experience

Payments should be simple, flexible and secure. We create a payment experience that fits your business and customer requirements.

  • Latest android devices come with payment processing and value-added services all on a single device
  • High value contactless and digital wallets, including Alipay and WeChat Pay, offer customers a safe way to pay with methods they can trust
  • Digital Tax Free services for international shoppers enables fast and seamless tax refunds
  • Customers can pay in their currency of choice with Currency Conversion tools
  • Self-service kiosk solutions facilitate a quick and convenient shopping experience and reduce interaction with staff

Ask us about Retail Payments

Contact Us

Omnichannel payments

Our secure payment gateway manages transactions on site, online, in-app and over the phone. All transactions are tokenised to secure card data and allow a transaction started in one channel to be completed in another.

  • Secure omnichannel payments allow shoppers to spend wherever and whenever
  • Online and in-app payments supported either hosted or integrated, with full security features
  • Pay By Link offers payments through a secure URL when on the spot payments or a VIP service is required
  • Data insights from customer payments delivered help you understand how your customers spending behaviours
  • Use insights to offer a more personalised service with targeted special offers, VIP rewards and redemption schemes

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