For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Hospitality Payments

Faster and safer digital payments experience for hotel and restaurant guests

Benefit from the efficiencies of a single payment platform, improve guest experience and optimise revenue.

 

Our Hospitality payments services include acquiring, acceptance, gateway processing, reporting and intelligence. The payment services offers a single entry point to faster, safer, digital contactless payment methods. Hoteliers and restaurants can also offer a better payments experience for Chinese guests as the combined service acquires for Alipay and WeChat Pay.

A solution that delivers all payment services on a single platform

  • Acquiring & Processing
  • Currency Conversion
  • Payment Gateway
  • Terminal Application
  • Tokenisation
  • Clearing & Settlement
  • Risk Management
  • Consolidated Reporting

Highest level of security

Proprietary Planet technology with 3C integration hosted in a P2PE PCI Level 1 infrastructure

Full integration

Fully integrated with Property Management Software (PMS) or Point of Sale (POS) enterprise systems

All major card schemes

Acquire all major international card schemes and process for American Express

Contactless payments

A single entry point to faster, safer, digital contactless payment methods,

Digital wallets

A service that works for Alipay, WeChat Pay, Google Pay and Apple Pay

A single payment platform that helps you grow your business

Discover an all-in-one payments platform for merchants which brings together payments acceptance and processing, currency conversion and tax refund solutions into a single terminal, supported by a comprehensive suite of value-added services.

 

Whether you run a restaurant or manage a hotel, our payment solutions can help you drive revenue.

 

Explore Planet Merchant Services

An integrated digital payments service for Merchants operating across Europe in the Hospitality and Food & Beverage sectors. 

By operating an integrated payments service, Merchants can provide frictionless order and payment services, make efficiency savings and build a comprehensive guest profile. The combined Hospitality payment service delivers all the required payment services - acquiring and processing, acceptance and reporting - on a single platform.  
 
  • Proprietary Planet technology with 3C integration hosted in a P2PE PCI Level 1 infrastructure
  • Fully integrated with Property Management Software (PMS) or Point of Sale (POS) enterprise systems
  • Wide range of next-generation payment terminal devices
  • Secure platform that unifies multiple payment channels, point of sale, online and omni-channel
  • Digital payment gateway leverages payment acceptance across channels and powers integration to enterprise systems
  • Planet Merchant Services acquiring for Visa, Mastercard and UnionPay, processes for American Express and acquires for Google Pay, Apple Pay, Alipay and WeChat Pay
  • Planet Merchant Services is licenced to acquire across all 30 EEA countries, the UK and Switzerland
  • Currency conversion service at POS offers access to over 150 currencies
  • Additional data, insight and marketing services, helping you offer a better payments experience for your guests and grow your revenue from payment services.

Learn more about Hospitality payment services

Contact us

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