For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Actual tax refund value subject to amount spent and Terms and Conditions.
Fully completed Tax Free forms stamped by customs
Purchase receipts
Slovakia reflects many centuries of influence that has left an indelible mark on the country’s cultural fabric. Visitors come to see the Gothic cathedrals, medieval castles, baroque palaces and monuments of folk architecture. The capital Bratislava boasts the largest medieval fortress in Europe - Spišský castle with other tourist destinations including Levoča, Bardejov, Kežmarok, Banská Štiavnica, Spišská Kapitula, the Červený Kláštor, Čachtice and Nitra.
Shopping in Bratislava
Bratislava offers a wide selection of domestic and foreign brands both in large shopping centers, small shops and boutiques. The most important shopping streets are located in the centre of Bratislava; Michalská street, Obchodná, Laurinská, Panská and Ventúrska.
Those who prefer a lively atmosphere can walk into the center of the pedestrian zone. This starts from St. Michael's Gate, leading all the way to the Danube. There you can find cafes, terraces, bistros and restaurants as well as international and domestic brands.
Large shopping centres are generally located on the outskirts of the city. The most popular is Aupark which is accessible on foot or by bus whereas Avion, located close to the airport is also popular. The oldest shopping centre’s include Polus City Center on Vajnorská street and the Shopping Palace on Zlaté Piesky in the north of the city. The newest shopping mall is the Eurovea Galleria which forms part of the modern urban district and is located on the banks of the Danube, in the immediate vicinity of the historic centre.
Aupark Bratislava
Aupark Bratislava is located on the right bank of the Danube river, close to the main landmarks of the city - Bratislava Castle and New Bridge. The northern part of Aupark is situated by the Golden Gate, which separates the Danube from the Vienna route. Aupark, with more than fifty stores is the most popular shopping and entertainment centre in the Slovak Republic. Brands and flagship stores include Peek & Cloppenburg, Zara, H & M, Bershka, Stradivarius, C & A, Guess, Gant, Tommy Hilfiger, Swarovski, Trussardi, United Colors Of Benetton, Promod, Calvin Klein, Faith, Guru, L'Occitane, and Mango.
Avion Shopping Park
Avion has experienced huge popularity over the last few years hosting a strong representation of local and international brands including H & M, C & A, Zara, Marks & Spencer, Next, New Yorker, Peek & Cloppenburg and Ikea.
Eurovea Galleria
The newest shopping centre in Bratislava Eurovea Galleria is centrally located beside the Danube. Spread over three floors well-established and lesser-known brands such as Debenhams, Desigual, Peek & Cloppenburg, Sisley, Cerruti, H & M, Next, s.Oliver and Guess sit side by side. In addition, the Galleria hosts cultural and social events and is the start point for the Bratislava marathon.
Polus City Center
Centrally located, Polus is the oldest shopping centre in Bratislava with a good selection of stores including Mango and H & M.
Shopping Palace
The Shopping Palace is situated on the main road from Bratislava, near the Golden Sands. Here you will find brands such as Reserved, Mustang, Lee Cooper, United Colors of Benetton, Gate and Kenvelo.
Shopping hours in shopping malls are generally from 10.00 am to 9.00 pm, Monday to Sunday.
