For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Russia

20% VAT rate

Standard VAT rate 20%; books, pharmaceuticals, children’s items - 10%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non EURASIAN Union residents
  • Currency:
    Ruble (₽)
  • VAT rate:
    20%
  • Minimum spend:
    10,000 RUB
  • Time limit for customs approval:
    3 months after the date of purchase. Stamped forms are valid for 1 year

Go shopping and get your Tax Free form from the approved Merchants

Get your Tax Free form Customs approved and stamped

Return your Tax Free form to Planet and get your refund

Where to get Customs approval:


At your last Russian departure point

 

International airports:
Moscow, Sochi, St. Petersburg, Vladivostok

 

Land and sea crossings:
Kaliningrad Port of Vladivostok

Required for Customs approval:

 

Fully Completed Tax Free form with fiscal receipt attached (no need to send receipt to Planet)

Purchased goods

Passport and travel documents

Refund options available

  • Airport Cash*
  • Credit Card
  • Alipay
    *A cash fee will apply


Advice

  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Ensure all goods are sealed and unused.
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