For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Norway

25% VAT rate

Standard VAT 25%; food 15%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-Scandinavian residents
  • Currency:
    NOK (kr)
  • VAT rate:
    25%
  • Minimum spend:
    315 NOK on the same day and in the same store
  • Time limit for customs approval:
    30 days after the month of purchase.

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Export Validation

  • Last Norwegian departure point.

 

Refund options available

  • City Cash* - You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt. To take advantage of a cash refund downtown the spend must be above 1500 NOK per voucher
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Alipay
    *A cash fee will apply


Advice

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged
  • Please allow enough time for Export Validation whether you are leaving the EU via border crossing, sea crossing or at the airport

The Norwegian capital of Oslo has it all.

The pedestrianised city center on and around Karl Johans Gate is one of Oslo's top retail destinations and offers flagship stores of famous and luxury brands, plus several great shopping centers and department stores.

 

Akersgata Street

  • Crosses Karl Johans Gate, to find high-end stores such as Louis Vuitton and Mulberry, while nearby Grensen Street offers a great selection of shoe retailers.

 

Oslo City

  • One of the capital's largest shopping centers with more than 90 shops and restaurants on five floors, stocking famous international brands.

Steen & Strøm (Nedre Slottsgate)

  • Department store in the area and is especially strong for Norwegian, Scandinavian fashion. You'll find clothes for all, including well-recognised brands.

 

GlasMagasinet

  • One of Norway's oldest department stores dating back to 1899 and is located at Stortorvet in the city center.
  • Visitors will find it strongest on jewellery, glassware and gifts, including everything you need to put together your own bunad (traditional Norwegian folk costume).

 

Paléet 

  • Department store for higher end designer names such as Michael Kors and Alexander McQueen.
  • However, the city's largest high-end department store is nearby Eger Karl Johan (Karl Johans Gate) and offers formal, on trend and luxury fashion for men and women. Names like Givenchy, Lanvin, Michael Kors, Stella McCartney and Valentino are among some 300 international brands on offer there.

 

Majorstuen

  • The affluent downtown neighbourhood is the place to find clothes and shoes, with a broad mix of high-end and budget chains offering men's and women's fashion on and around Bogstadveien and Hegdehaugsveien streets.

 

Grünerløkka district

  • Streets are lined with shops with clothes, pottery and handicrafts, especially on and around Thorvald Meyers Gate.
  • It's known as 'the 'Greenwich Village of Oslo', here there are outlets for the next generation of Norwegian designers selling clothes and accessories.
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