For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at


22% VAT rate

Standard VAT 22%; food (meat and other food items): 10%; herbs (basil, oregano and sage): 5%; milk, fruit, vegetables, bread and prescription glasses: 4%. Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
  • Minimum spend:
    154.94 Euro
  • Time limit for customs approval:
    90 days after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Where to get Customs approval

  • Last EU departure point


Refund options available

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply



  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are leaving the EU from Rome Fiumicino Airport Terminal 3 or Milan Malpensa Airport Terminal 1, for Planet issued in Italy, you will receive the export validation directly from Planet refund points. If the goods to be exported are:
    • in the hold luggage, go the landside located Planet points ( Rome Fiumicino Terminal 3, ground floor near check-in desk 322 or Milan Malpensa Airport Terminal 1, 2nd floor Area 12), thereafter go to check in your hold luggage.
    • in the hand luggage, after check-in go to our refund desk located in the area airside (Rome Fiumicino Airport Terminal 3 Gate C-D, Milan Malpensa Airport Departures B first floor) .
  • If you are departing from an Italian airport but changing flights at another EU airport, if the goods to be exported are:
    • in the hold luggage, please get the confirmation from the Italian Customs Office at the airport
    • in the hand luggage, Customs confirmation must be obtained at the last EU airport of your flight.

Tax Free shopping in Milan

Quadrilatero d’Oro

  • Milan’s Fashion Quad sits amidst four of the most expensive and prestigious shopping streets: via Montenapoleone, via Manzoni, via della Spiga and corso Venezia. The most prestigious brands and their luxurious creations can be found here: Chanel, Dolce & Gabbana, Armani, Gucci, Valentino, Stella McCartney, Borsalino and many others.

Galleria & Corso Vittorio Emanuele II

  • Family owned boutiques and designer shops such as Michael Kors, Sephora, Inglot, Celio, Gap, Massimo Dutti, Borsalino, Gucci and many others are all available is this pedestrian area near the Duomo cathedral.

Porta Nuova district 

  • A vibrant district characterized by Milan’s most futuristic skyline, hi-tech stores, bookstores, bars and cafés, pizzerias and discotheques. New Balance, and many other trendy stores found their home here.

Corso di Porta Ticinese

  • A new generation of artisans and alternative designers like American Apparel, Herschel Supply, Scout and Zeis House set up shop here, in this underground street linking the center of Milan to the Navigli area – highly recommended at night thanks to its lively bars, cafés and little restaurants.

Corso Buenos Aires

  • The largest concentration of shops on one street in the whole of Europe. Over 350 brands such as Freddy, Celio, Via Uno, Clayton and Marano.


Serravalle Designer Outlet

  • Just 50 minutes from Milan, this shopping destination is home to over 300 of the world’s most sought-after designer brands including Gucci, Furla and Dolce & Gabbana, all at 30-70% less. Here you will also find on-site tax-refund and currency exchange services.

Tax Free shopping in Rome


  • If you are looking for the biggest names of fashion and their stores you will find them near the Spanish Steps.


Via Condotti

  • Is the home of Gucci, Dior, Harry Winston and many other luxury boutiques. While you are here have a coffee at the fascinating Antico Caffè Greco.


Via Borgognona

  • This quiet street near Via Condotti hosts the boutiques of Stella McCartney and Balenciaga and the sweet macarons of Laduree.

Via Del Corso

  • Is the main shopping location for brands like Desigual, Gap, Zara. This mile long road with its great number of stores stretches from Piazza Del Popolo to Piazza Venezia


Castel Romano Designer Outlet

  • Offering over 200 sought-after luxury Italian and international brands including Michael Kors and Coach, this designer outlet offers year-round discounts of 30-70% less and is just 30 minutes from the centre of Rome.

Tax Free shopping in Florence


Via Roma

  • Major fashion brands including Massimo Dutti, Gucci, Maje.


Ponte Vecchio

  • Shops selling jewellery, such as Bernardo Antichita and La Gioielleria U. Gherardi.

Via Guicciardini

  • A nice spot for niche shopping, you’ll find shops like La Pelle, Parris, Umberto, Macel and Anna.

Via Tornabuoni

  • Florence’s home of luxury houses brands such as Gucci, Armani, Dior, Italian concept boutiques like Space, and luxury watch shops like Omega. This street is also full of sights.


On Via Panzani and Via Cerretani

  • High street stores like Accessorize are within close walking distance of the San Lorenzo markets.

Barberino Designer Outlet

  • Only 30 minutes from Florence, you will find over 200 international fashion and luxury brands including Polo Ralph Lauren, Dolce & Gabbana, and Furla, with year-round discounts of up to 70% less.

Tax Free shopping in Venice


Rialto Bridge

  • Fondaco dei Tedeschi DFS The Traveler’s Luxury Department Store


Rialto Bridge

  • Jovon nice jewellary on Rialto BridgeSan Marco Calle Larga XXII Marzo – important brands as Gucci, Chanel, Armani, Dolce&Gabbana

San Marco Ascension and San Moisè

  • Brand such as Dior, Chanel, Saint Laurent, Omega, Bottega Veneta, Michael Kors


  • La San Marco Vetri d’Arte, Desigual, Al Duca d’Aosta, Gucci, Ottica Veneziana, A.D. Glass Shop

Saint Mark Square

  • A.D. Glass Shop, Trevisan


Noventa di Piave Designer Outlet

  • Home to over 200 of the world’s most sought-after brands, including Armani and Gucci. This fashion destination offers year-round discounts of 35-70% less and is just 30 minutes from Venice. Here you will also find on-site tax-refund and currency exchange services.


Shopping Advice


  • Traditionally speaking, shops do not open in Italy on Sundays, but most of the shopping centers open on Sundays and even in the main shopping streets, like via Montenapoleone in Milan or Via Condotti in Rome, or the centre of Venice, you’ll easily find open boutiques on Sundays.
  • Paying with Cards: Visa and Mastercard are the most accepted cards in Italy, American Express might not be accepted in the very small stores.