For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.


If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at


24% VAT rate

Standard VAT Rate is 24%. For Chios, Kos, Mytilini and Samos Islands the standard VAT rate is 17% (until 31st December 2019). Actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for Vat / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
  • Minimum spend:
    50 Euro
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund

Required for customs approval:


Fully completed Tax Free form

Purchased goods

Passport and travel documents

Time limit for Customs approval:

  • 3 months after the month of purchase.


Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase. To take advantage of a cash refund downtown the spend must be above 150 EUR per voucher
  • Airport Cash*
  • Credit Card (all except Diners Club)
  • Cheque
  • Alipay
    *A cash fee will apply



  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days or your credit card used for guarantee will get charged.
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing from an airport in Greece but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at your last EU departure point.

Tax Free shopping in Athens


Ermou Street

  • Athens' main shopping street, at 1.5km long it has names such as Sephora, Hondos Center, M&S and Folli Follie.

Kolonaki quarter

  • The streets of Tsakalof and Voukourestiou house top names like Gucci, Dior, Zadig & Voltaire and Ralph Lauren. Many of the adjoining streets also have high-end shops, especially Solonos and Academias.


  • Shop at over 100 stores at up to 70% less only 30 minutes from Athens. More than 100 designer brands to choose from, including Adidas, Ale, Attrativo, Calvin Klein, Benetton, Celebrity Brands, Gant, Kalogirou, KEM, Lacost, NAK, Ralph Lauren Oxford Copmany, Salvatore Ferragamo, Vardas, Vilebrequin, and many more.
  • You can instantly collect your Tax Free refund at 'One-Exchange' office, located on the 1st floor of the Centre.

The Mall Athens

  • A shopping and entertainment complex that has 200 stores including Folli Follie, Adidas, Nike, Bag Stories, Fratelli Petridi, Intersport, Public, M&S, Galerie De Beaute and Sephora, Lacoste, NAK, Vardas and Benetton.

Tax Free shopping in Thessaloniki

Proxenou Koromila Street

  • Closest to the sea, it is the place to find brands like Armani and Max Mara.

Mitropoleos Street

  • High end names but also some smaller independent boutiques.

Tsimiski and Egnatia 

  • Two of the city’s main shopping streets. There are several multistory department stores including Notos Galleries.


Mediterranean Cosmos complex

  • The largest mall in Northern Greece with 200 retail units including brands such as Lacoste, Folli Follie, Pandora, Adidas, Nike, Intersport, Gallerie de Beaute, Nautica, Gant. Marasil, Alouette, Pepe Jeans London, Korres, and O Bag.

One Salonica Outlet Mall

  • A new-generation shopping experience hosting more than 100 boutiques, restaurants, cafes and cinemas. Featuring factory outlet stores by Polo Ralph Lauren, Nike, Juicy Couture, Kalogirou, Folli Follie, Calvin Klein Jeans, Samsonite, Gant, Lacoste, Adidas, Puma, Benetton, Nautica, BSB,—and many others. 
  • You can instantly collect your Tax Free refund located in the centre of the mall.

Tax Free shopping in the Islands of Greece


The islands are the main characteristic of Greece’s morphology and an integral part of the country’s culture and tradition.


Greek sovereign land includes 6,000 islands and islets scattered in the Aegean and Ionian Seas, of which only 227 islands are inhabited. This is a truly unique phenomenon for the European continent.


When you set out on a journey to discover the fascinating world of Mykonos, Santorini, Crete, Rhodes and Corfu where sea meets the sun, explore all shopping areas where you can find many brands: Linea Piu, Gucci, Folli Follie, Pandora, Hondos Center, Sephora, Public, M & S, Bag Stories , Scarabee and many more.

Shopping advice


Handcrafted gold is inexpensive. It's not that gold is cheaper in Greece, which is what some people are led to believe.


Gold is the same price everywhere. But labour in Greece is cheaper and there are terrific bargains to be found if you know where to look because Greek goldsmiths are among the best in the world.


In Athens, Mykonos, Crete, Corfu, Santorini and Rhodes you can find the most amazing jewellery in the world. Vildiridis jewelry shop in Panepistimiou Street in Athens and the GOFAS jewellery shops, located in Athens and in Mykonos Island, maintain loyal and satisfied clienteles.