For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Standard VAT 25% - actual tax refund value subject to amount spent and Terms and Conditions.
Fully completed Tax Free form
Purchased goods and receipts
Passport and travel documents
Tax Free shopping in Tórshavn
Central Tórshavn – a great selection of stores located on and around the bustling pedestrian streets N. Finsensgøta and Handilsgøtan.
Here you can find everything you need to get dressed, look nice or decorate your home.
Most shops are independent, so you know you are shopping local.
From unique Faroese designer stores like Guðrun & Guðrun, Staðið, Öström, Ullvöruhúsið, Soulmade or Andreas í Vágsbotni to everything you need for your trip such as sports clothes, hiking boots or renting surf boards at Útilív, Intersport or The Athlete’s Foot.
It is also where you can find the Faroe Islands’ only record company’s shop: Tutl, which represents a wide range of talented Faroese musicians.
Furthermore, the city center boasts several local art galleries and great cafés and restaurants where you can enjoy a tasty snack or a meal while getting unique souvenirs for your friends and family back home.
SMS – located 5 minutes from the city center, this is the biggest shopping center in the Faroe Islands.
Located at á Trapputrøðni, it boasts both large and small businesses, including Vero Moda and The Body Shop, as well as local Faroese yarn brand Navia and the supermarket Miklagarður.
Everything you need under one roof!
The in-door food court lets you kick back and relax and you can grab a meal or a soothing cup of your favorite hot beverage.
This is also where you find the main pharmacy in the Faroe Islands.
Jógvan Weyhe – located at Stiðjagøta 10, a 20 minutes’ walk form the city center, this shop offers everything you need for fishing, hiking and camping equipment with brands such as Helly Hansen, Bergans and Vango.
Miðlon – is a shopping center located at Hoyvíksvegur 67, about a 15 minutes’ walk from the city center.
Here you can find the discount supermarket Bónus, the children’s clothing shop Snák, the jewelry shop Nomi, the optician Profil Optik, a bank and last but not least:
Rúsdrekkasøla Landsinds aka the state-owned alcohol store for stronger beer, wine and spirits.
