For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Cyprus

19% VAT rate

Standard VAT 19% - actual tax refund value subject to amount spent and Terms and Conditions.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
    19%
  • Minimum spend:
    50.00 Euro on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase.

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and receive your refund

Required for customs approval:

 

Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Required for refunding:

 

Fully completed Tax Free forms stamped by customs

Purchase receipts

Refund options available:

  • City Cash* – You must return your Customs approved Tax Free form to Planet within 21 days of purchase and the original store receipt.
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply

 

Advice:

  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet within 21 days and the original store receipt or your credit card used for guarantee will get charged
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing an airport in Cyprus, but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the airport in Cyprus and your Tax Free form will be export validated as if you were at the EU departure point.

Tax Free shopping in Nicosia

 

Stasikratous

  • Full of high end shops ranging from small independent boutiques to bigger outlets for international luxury brands such as Alexander McQueen, Stella McCartney and Max Mara.


Mall of Cyprus shopping centre

  • On Verginas Street, which plays host to a variety of great brands like Lacoste, Guess, Mango, Swatch and even houses a Debenhams department store.


Municipal Market

  • In the Old Municipal Square on Kuyumcular Sk, open every day, except Sundays.

Tax Free shopping in Limassol


Makarious III Avenue, Anexartisias Street and Agiou Andreou Street

  • Everything from big brands to souvenirs plus a branch of Debenhams, as well as several clothes and shoes boutiques in the Maximos Plaza shopping mall on Maximos Michaelides Street.


Spyrou Araouzou

  • Flea market on Sunday’s selling fresh products, clothes, perfumes and more.


Limassol

  • The centre of the wine industry and the Cyprus Wine Museum is located on Pafos Street.

Tax Free shopping in Larnaca


Zinonos Kitieos Street and Ermou Street

  • Lined with local and big brand shops including a branch of international retailer, Marks & Spencer. There are also names such as Folli Follie and Guess, as well as the Cyprus Handicraft Centre on Themidos Street.

Tax Free shopping in Paphos

 

Nikodemou Mylona Street

  • Designer stores and high-fashion names as well as known high-street brands.

 

Konstantinou Kanari

  • Debenhams is found here.

 

Dimokratias Street

  • Hermes department store.

 

Pafos Municipal Market

  • On Agora Street in the Old Town district for fresh produce and some clothes, jewellery and handbags.
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